How Valued Employees Lead To Happy Customers…

For Mark Godfrey, Managing Director of Deer Park Country House Hotel, Caterer.com’s Best Employers in Hospitality Awards are a route to attracting and retaining great talent, whilst keeping the focus firmly on customer service!

Mark explained:

“In this industry employees are key and the customers will not be happy if the employees aren’t. We wanted to recognise our staff for the amazing job they do and highlight the importance of great customer service. It is probably the most important award to win as it requires the honest opinion of the employees, they are the best judges of our effectiveness as a good employer, it means a huge amount to have their support. Also as a recruitment tool the Award is invaluable, future employees can be confident that they will be encouraged and valued.”

If you want to benefit in the same way and be recognised as a best employer in hospitality, don’t miss the chance to enter Caterer.com’s Best Employers in Hospitality Awards 2015 – the UK’s only established, recognised and FREE to enter hospitality employer awards.

Upon entry you will be sent a link to an online engagement survey. Just forward this to your permanent staff and encourage them to complete it by the deadline July 13th. Your entry will be solely judged on the response of your employees, there is no judging panel for these awards so the results are truly representative.

On completion of the required number of employee engagement surveys you will be ranked against other employers who enter. The Top 50 Best Employers in Hospitality 2015 will be announced, along with the individual category winners, at a spectacular awards ceremony to be held at the Lancaster London Hotel on 12th October 2015

After the awards, all employers who complete the required number of surveys will receive a FREE comprehensive report of their results from engagement experts People Insight.

If you are a UK hospitality employer, with a minimum of 50 permanent employees, you are eligible to enter.

Remember the deadline for completed entries is July 13th so enter now at   http://www.bestemployersinhospitality.com/

Please direct email enquiries to BEH@caterer.com

Follow us on Twitter @CatererNews #BestEmployers2015

 

The Benefits Of Entering Best Employers in Hospitality Awards 2015

Every complete entry to Best Employers in Hospitality Awards 2015 will receive a FREE Employee Engagement Report from People Insight!

Watch Tom Debenham Managing Director at People Insight explaining the importance of employee engagement  and the benefit of entering Best Employers in Hospitality 2015

Enter Best Employers in Hospitality Awards 2015 here

Please email any enquiries to BEH@caterer.com

 

 

 

The UK’s Most Prestigious Employee Engagement Awards

Entries continue to flood in for Caterer.com’s Best Employers in Hospitality Awards 2015 and it looks like this year’s Awards are going to be even bigger and better than ever!

Caterer.com’s Best Employers in Hospitality Awards  are the UK’s only established, recognized and FREE to enter hospitality employer awards in the UK.

If you are a UK hospitality employer, with a minimum of 50 permanent employees, you are eligible to enter.

Here’s what some of last year’s winners said:

‘’We wanted the benefit of the external recognition that is part of winning a national award. Winning this prestigious award allows us to celebrate as a team, and also helps to attract the best talent to the business.’’   The Rezidor Hotel Group

“We will definitely enter Caterer.com’s Best Employers in Hospitality Awards again as it would be great to see that we have kept our standards up if we win again, and if we don’t we will know it is something we need to work on!”  Brian Whiting from Whiting and Hammond

“Winning Caterer.com’s Best Employers in Hospitality 2014 award made me feel humble, because it’s my team’s award. They were the ones who filled out the questionnaires and that is really humbling. Especially to win it two years in a row.” Suresh Banarse, YO! Sushi

Upon entry you will be sent a link to an online engagement survey. Just forward this to your permanent staff and encourage them to complete it by July 13th. Your entry will be solely judged on their responses, there is no judging panel for these awards so the results are truly representative.

On completion of the required number of employee engagement surveys you will be ranked against other employers who enter. The Top 50 Best Employers in Hospitality 2015 will be announced, along with the individual category winners, at a spectacular awards ceremony to be held at the Lancaster London Hotel on 12th October 2015

After the awards, all employers who complete the required number of surveys will receive a FREE comprehensive report of their results from engagement experts People Insight.

Don’t miss out on being part of the UK’s most prestigious employee engagement awards!

Enter now http://www.bestemployersinhospitality.com/

Please direct email enquiries to BEH@caterer.com

Suresh Banarse from YO! Sushi! On winning a Caterer.com’s Best Employers in Hospitality Award in 2014

 

 

http://youtu.be/hAoXxZtrm5E

Join Yo! Sushi! and be part of the UK’s most prestigious employee engagement Awards!

 

 

Click here to enter Best Employers in Hospitality Awards 2015

http://www.bestemployersinhospitality.com/

 

For enquiries please email

BEH@caterer.com

 

 

 

 

 

Let’s take a look at Marston’s Inns & Taverns a winner from Caterer.com’s Best Employers in Hospitality Awards 2014

Marston’s Inns & Taverns employ 13,000 people across 1,700 pubs and 5 breweries, where their pubs are set in beautiful rural locations and their bars are fashionable city centre hangouts. Marston’s are rightly proud of their heritage, their people, their pubs and their beer which they have been brewing for over 180 year’s! Each venue serves an individual and well thought out family food menu but the pub itself remains the heart and soul of each business.

Marston’s believe that their career progression opportunities, development programmes and job creations, along with their investment and benefits packages and charity work are what sets them apart as an employer and gives them the edge over their competitors.

Caterer.com asked Marston’s Inns & Taverns to elaborate for us.

One of the key things that differentiate Marston’s as an employer are the career progression opportunities – We have a structured career path in place which enables Team Members with any level of experience to develop their skills and progress within the company, from Team Member level right the way through to General Manager.

We also have Development programmes – Our Keyholder and Chef Development Programmes enable our Team Members to progress either front of house or in the kitchen. The Programmes combine practical on the job experience with theory, through the completion of workbooks. We also have a Deputy Manager Programme, which equips our Assistant Managers with the skills and experience they need to become successful General Managers.

Investing in Job creation is also key – Our new build programme (we’re currently opening between 25 and 30 new builds per year) means that we’re creating many new jobs across the country. In 2013 we created 1,300 new jobs through our new build programme alone. We are also investing in our existing estate pubs – spending over £22 million. This ensures we can offer our employees a good working environment.

There is a competitive benefits package available to all our pub employees, which includes bonus schemes (for Head Chefs and Assistant Managers), privilege card (entitling employees to 20% of food and accommodation), 30% refreshment at work scheme, long service awards and a save as you earn scheme.

And finally our Charity work – We donated over £130,000 to good causes in 2013, and for every employee who completes our annual engagement survey, we donate £1 to a charity of their choice.

Through offering our employees rewards for their hard work and commitment, recognition for their efforts and opportunities for progression, we are able to ensure that our employees are highly engaged. Asking for their thoughts is our way of showing that we are truly interested in their feedback. We also make sure that when we get feedback, we act on it. We update our employees throughout the year on changes we’re making as a result of their engagement survey feedback.

Marston’s chose to enter Caterer.com’s Best Employers in Hospitality Awards 2014 because the Awards are so well regarded within the industry. Furthermore, as it’s based and judged solely on employee responses, it gives us an insight into how our employees engagement measures up compared to the employees of our competitors.

Winning the award has helped us in our quest to become an employer of choice. It helps to set us apart from other large employers in the industry and is recognition of our commitment to making Marston’s a great company to work for. As a company we’re incredibly proud to have won this award, and our employees feel proud to work for a company which has been recognised in this way.

We are featuring our winner logo on our recruitment materials, careers website and vacancy adverts. It’s a great talking point for our recruiters when they’re talking to candidates. The award helps us to demonstrate to prospective employees that Marston’s is a great company to work for.

The employee engagement report which we received after the Awards and is supplied by employee engagement experts People Insight, gave us significant learning’s and our results indicate that our employees clearly care about the future of Marston’s and that they’re proud of working for us (a significant proportion would recommend our venues and products). Our results also confirmed that our employees enjoy their roles, are clear on what is expected of them and are motivated to do their best at work. It’s also been reassuring to see that we compare favourably with competitors in key areas, such as Employee Involvement, Learning and Development and Management Effectiveness.

Applications for Best Employers in Hospitality 2015 are now open! Enter here

Please email enquiries to BEH@caterer.com  

 

Neil Pattison Sales Director at Caterer.com Explaining What Makes a Caterer.com Best Employer in Hospitality

Watch Neil Pattison Sales Director at Caterer.com talking about employee engagement, and the reasons why your business should enter Best Employers in Hospitality Awards 2015.

https://www.youtube.com/watch?v=QPhwe2rtaek&feature=youtu.be

Please complete your application here

http://bit.ly/1JdS2II

For any enquiries please email

BEH@caterer.com

Best Employers in Hospitality Awards 2015 is judged entirely by employee opinion. Please complete your application here http://www.bestemployersinhospitality.com/ and send email enquiries to BEH@caterer.com

Winners from Best Employers in Hospitality Awards 2014

It’s time to enter Caterer.com’s Best Employers in Hospitality Awards 2015!

Entries for Caterer.com’s Best Employers in Hospitality Awards  are now open and it’s already looking like a bumper year for these prestigious awards, with a huge number of employers already registered to enter.

These are the only established, recognised and free to enter hospitality employer awards in the UK. Hospitality employers from all hospitality sectors and all areas of the UK, with 50 permanent employees or more, are eligible to enter. Entry is FREE and simple.  Upon entry you will be sent a link to an online engagement survey. Just forward this to your permanent employees and encourage them to complete it by July 13th. Your entry will then be judged on their responses alone – there is no judging panel for these awards so they are truly representative.
Every employer who fulfils the minimum number of employee engagement surveys will be ranked against other employers who enter, based only on the results of the surveys. The Top 50 Best Employers in Hospitality 2015 will be announced, along with the category winners, at a spectacular awards ceremony on 12th October at Lancaster London Hotel.

After the awards, all employers who complete the required number of surveys will receive a free  comprehensive report of their results from engagement experts People Insight.

Here’s what some of last year’s winners said:

“Winning Caterer.com’s Best Employers in Hospitality 2014 award made me feel humble, because it’s my team’s award. They were the ones who filled out the questionnaires and that is really humbling. Especially to win it two years in a row.” Suresh Banarse, People Director, YO! Sushi

“We’re successful in engaging with our employees because we really act on the responses from our engagement survey” Jenny Williams, Resourcing and Talent Manager, Marston’s

“It’s a survey that I’ve read in great detail now and what it says about us is what we know we live by our values. We love having fun every day; we train people as best in the industry as we can” Hamish Stoddart, Co –Founder, Peach Pubs

Will you be amongst this year’s winners? Make sure you enter and let your employees be the judge!

The best hospitality talent wants to work for the best employers in hospitality. Don’t miss this chance to be recognised! Enter today

What does a winning Caterer.com Best Employers in Hospitality Employer Company Look Like? Let’s take a look at Whiting and Hammond. #BestEmployers2015 @Whiting_Hammond

 

Whiting and Hammond is a thriving, family owned group of seven pubs based in the South East whose philosophy is to deliver fine food and warm banter. Established in 2003 by Brian Whiting and Chris Hammond when they opened The Chaser Inn, joined soon after by Darren Somerton to create the culinary delights in the kitchen. They currently employ 291 permanent staff.

The tenacious management team at Whiting and Hammond believes that the visibility of the people that run the business helps each and every one of their employees identify with the business and differentiates them as an employer. They feel that they understand their employees as individuals and appreciates they are all motivated by different things.  They strive to give them the tools they need individually to reach for their goals and share the company vision.

We asked Whiting and Hammond to talk to us about Employee Engagement and what it means to them.

Q: What makes you a successful employer?

A: That we encourage our staff to develop within the company and identify their own training needs. By understanding what motivates our employees it allows us to create an environment of security and investment, this, in turn, gives our employees a stable work environment and the motivation to strive for their goals.

Q: How does employee engagement relate to this success? Why?

A: Because they see 1st hand, the commitment of the people who own the business. They are inspired from the top to care and take pride in their roles.

Q: What do you do specifically to enhance employee engagement?

A: We set standards, create brand awareness and encourage our employees to be ambassadors for the company. In return they are rewarded with opportunity to grow in the business, and earn a gold crew loyalty card after three months of service, (this offers them many extra benefits).

Q: Looking at employee engagement, what are your future plans to build on your current success and develop further to exceed expectations?

A: We have a new talent pipeline in place, where staff that have been put forward will enter a work based training scheme in order for us to produce our next generation of management as the business expands.

Q: What does winning a Caterer.com Best Employer in Hospitality Award from mean to you, to your business, and to your employees?

A: Winning an award such as this gives us nationwide exposure as a leader in our industry of keeping our staff happy. It also helps us as an award winning business, attract the right calibre of people to come and join our team.

Q: How do you feel other employers in your sector view your award win from Caterer.com Best Employers in Hospitality?

A: It’s a coveted award and they are probably wondering what we are doing that they are not!

Q: As a recruitment tool, how do you use your award to attract new employees to your business? How much impact does it have?

A: It is hard to say about the impact as we have not had the award for very long, however on a whole it showcases our beliefs in treating our staff well and rewarding them accordingly.

Q: As part of your entry to Caterer.com’s Best Employers in Hospitality Awards 2014 you received a report from employee engagement experts People Insight. What significant learnings can you share with us from the report?

A: One of the main findings from the report that we found very useful is the importance our employees place on receiving regular constructive feedback from their manager in order to develop. We have taken this ethos on board and created a new innovation for the business as we move forward.

Brian Whiting comments “We will definitely enter Caterer.com’s Best Employers in Hospitality Awards again as it would be great to see that we have kept our standards up if we win again, and if we don’t we will know it is something we need to work on!”

Our industry welcomes election manifestos which give a ‘nod to the importance of hospitality and tourism in the United Kingdom’, says Ufi Ibrahim, CEO of the British Hospitality Association

Election manifestos from several of the key political parties have acknowledged the role of tourism and hospitality as a key contributor to the UK economy for the first time ever. This is a significant achievement for the thousands of businesses and 3 million strong workforce across the industry that have been campaigning alongside the BHA to bring about a better understanding and recognition of the industry’s contribution.

The Conservative Party manifesto pays tribute to the industry as a supporter of three million jobs and references ‘the value of the tourism industry to the UK economy.’  The document promises to speed up the visa process for tourists, invest in transport infrastructure as well as stepping up its efforts to recruit more apprentices to the sector.

The Green Party manifesto stated their support for the BHA’s long running campaign to cut tourism VAT. The BHA has been actively lobbying all political parties to lower the tourism VAT from 20% to 5% in line with competitor destinations within the European Union.  Reducing tourism VAT would help attract domestic and international holidaymakers as well as allowing businesses to increase investment.  The reduction would also help support struggling tourist destinations, especially coastal areas.

Welsh National Party Plaid Cymru has also pledged to reduce tourism VAT in their manifesto, pledging a commitment to make ‘holidays at home more affordable and attract foreign tourists.’

The Liberal Democrat manifesto commits to strengthening the Hospitality and Tourism Council, with Business and Culture Secretaries as co-chairs. The manifesto also pledges to give higher status to tourism within the Department for Culture, Media and Sport and to empower local Tourism authorities’ decision-making powers to promote tourism propositions.

The UKIP manifesto, meanwhile, calls for the creation of a dedicated Minister of State for Heritage and Tourism, to be attached to the Cabinet Office.

The only glaring absence across the main political parties’ manifesto is the Labour party who have all but failed to reference tourism in their manifesto, beyond a token reference to promoting access to green spaces in local planning and making them an important part of ‘our thriving tourism industry.’ However, the BHA does welcome the commitment to making a swift decision on the Davies Commission review to expand aviation capacity in the UK.

For the first time ever, tourism and hospitality has been recognised as a key contributor to jobs and the economy across the manifestos of several key parties.  This is a small triumph, not only for the BHA, but for the 3 million people working in our industry who together make a significant contribution to the country’s GDP. This is just the first step.  Together with our members, we are calling for all political parties to work with us to support policies which unlock our industry’s significant potential to create more careers, apprenticeships, jobs, exports, growth and prosperity.  We urge them to support policy reforms for growth and prosperity for all UK regions.  And we have a clear message for our next Prime Minister – there is an urgency to ensure the continuation and strengthening of the Tourism Industry Council after its first year. It is imperative that we expand its influence by having the Prime Minister as its leader, uniting all Ministers towards ensuring that cohesive policies drive growth and opportunity for the people of the United Kingdom.

To find out more about The British Hospitality Association, click here.

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