Win £200 Red Letter Days voucher! Careers in Hospitality selfie competition

As the official partner for ‘Careers in Hospitality’ at Hotelympia, is dedicated to supporting job seekers find great roles in the vibrant and exciting hospitality industry. is the leading UK hospitality jobs website and works with hotels, restaurants, pubs, bars and food service companies in the UK, assisting them in finding high quality and relevant candidates, making it the place for jobs in hospitality.

Are you excited about your future career in the hospitality industry?

For your chance to win a lovely £200 Red Letter Days voucher, visit our stand 2782, take a selfie showing us your ”Excited about working in hospitality” face’ then tweet @CatererNews with the hashtag #excitinghospitalityjobs

Stop by at stand 2782 to find out how you can access all the top jobs in hospitality and find your perfect role.

Competition rules:

  • Competition closes on 3rd March 2016 – all entries must be submitted no later
  • The competition is open to everyone attending Hotelympia taking place at ExCel London
  • To enter the competition, entrants must tweet @CatererNews, hashtag #excitinghospitalityjobs. Failure to meet this criteria will make the submission invalid
  • Only one entry per person will be considered
  • does not accept any responsibility for technical failures which prevent entry submission by the stated deadline
  • reserves the right to remove submissions if they deem them unsuitable and does not condone inappropriate behaviour. Your submission is entirely your responsibility and does not bear any association
  • There is no cash or other alternative to the prize stated and the prize is not transferable
  • The prize winner will be chosen by an internal committee and their decision will be final and binding to all entrants
  • The prize winner will be announced via twitter on Friday 4th March
  • The prize winner will need be in touch by 5pm on Monday 7th March in order to claim the prize. Failure to do so will result in an alternative winner being chosen

Springboard’s Awards for Excellence shortlist revealed

The Springboard Awards for Excellence celebrate and reward inspiring people, organisations and initiatives – those that work hard to elevate the profile of the industry as an employer and, attract and retain talent.
The special night of celebration will enable guests to meet the stars of the industry as the time has come to find out who will take the accolades at the 2015 Springboard Awards for Excellence held at the spectacular Novotel London West, Monday 2nd November 2015.
Ahead of the awards ceremony, Springboard is delighted to announce the shortlisted entries in the running to win a Springboard Award for Excellence 2015.

The full shortlist:
Category 1 Promoting Careers
The Springboard Ambassador Award – sponsored by Bestway
Riccardo Corbinzolu – Wilson Vale
Josephin Schroeder – Apex Hotels
Julie Smith – Hand Picked Hotels

The Best Regional Initiative – sponsored by Bibendum PLB Group
Inspired Youth Projects Ltd
Castle Green Hotel
Eden Project

The Education Pipeline Award – sponsored by Serviceline
Holiday Inn Norwich North
Inspired Youth Projects Ltd

Category 2 Attracting and Developing people
Best Work Experience Provider – sponsored by James Hallam
The Headland Hotel
Spirit Pub Company – part of Green King
Hand Picked Hotels
Apex Hotels

Best Use of Digital Media – sponsored by drp
Delaware North
University College Birmingham

Best Recruitment Initiative – sponsored by Cartwheel Recruitment Ltd
Starwood Central London Hotels

The Young People Award – sponsored by American Express
Apex Hotels
PPHE Hotel Group

Best Housekeeping Development Strategy – sponsored by Bonasystems
Lancaster London
WGC Group

Best Chef Development Strategy – sponsored by Gram UK
Compass Hotel Group
Hand Picked Hotels
Lucknam Park Hotel & Spa
The Chester Grosvenor

Best Management Development Strategy – sponsored by Lifetime
Concord Hotels
Hilton Worldwide
PPHE Hotel Group

Best Food & Beverage Strategy – sponsored by Hand Picked Hotels
The Edwardian London
Caesars Entertainment UK
The Brookwood Partnership


The Diversity in Employment Award – sponsored by Yap Jobs
Premier Inn – Kensington Cluster

Best Career Progression Award – sponsored by
ISS Facility Services – Hotels
Accor Hotels (Novotel)

The Retention Award – sponsored by Perkbox
The Brookwood Partnership

The Arch London – part of AB Hotels

The Corporate Responsibility Award – sponsored by Diageo
The Landmark London
River Cottage Ltd
The Brookwood Partnership

Best Employer Award – sponsored by Collins King & Associates
The Brookwood Partnership
The Hyatt Regency London – The Churchill
Central Working
Oakman Inns & Restaurants Ltd

The Chris Beaumont Special Award – sponsored by Bidvest Foodservice
Will be announced on the night
The industry will turn out in force to celebrate a night of successes across the hospitality sector at the Springboard Awards for Excellence.

Book your tickets now!



British Hospitality Association calls for new law on tipping and service charges

Restaurants and hotels should be legally required to tell customers how service charges and tips are distributed among staff. That’s the message from the British Hospitality Association (BHA) in a new initiative proposed to Business Secretary Sajid Javid.

The BHA – which represents 40,000 hospitality establishments in the UK – wants the Government to introduce legislation to make businesses reveal exactly what happens to the ‘extras’ customers pay at the end of a meal.

“For us it’s all about transparency,” said Ufi Ibrahim, Chief Executive of the BHA, which has outlined the proposal in a letter to the Business Secretary.

“Although restaurants are legally entitled to deduct administration costs from service charges, for example, we think it’s important the customers understands exactly how much is deducted and why.

“Customers should be able to reward good service and know where their money ends up and how much of it goes to the staff.”

Many restaurants and hotels have signed up to the British Hospitality Association’s voluntary code of transparency on tips and service charges.

But now the BHA wants to make it a legal requirement.

The BHA wants to end confusion among customers about who is entitled to service charges.

Since 2009 it has been illegal for restaurant owners to use tips and service charges to bring wages up to the national minimum wage.

Service charge usually goes into a ‘Tronc’ – which is then distributed among waiters, front of house and the kitchen team – allocated according to arrangements agreed by the staff.

The letter to the Secretary of State, Sajid Javid says:

“…we propose that the following disclosures be made compulsory: Restaurants should disclose to customers how they deal with discretionary service charge and non-cash tips, at least by a written notice available for inspection at each restaurant and on the restaurant’s website, if there is one.  

The disclosure should cover:

1.         Whether an amount is deducted for handling costs (and how much);

2.         How the remainder is shared between the restaurant and the employees;

3.         The broad process for distribution, for example, that they are shared between the employees in the restaurant through a system controlled by a representative of the employees.”

Ms Ibrahim added: “Restaurants are legally entitled to deduct credit card and administration costs from service charges. But we think it’s important that customers understand how much is deducted and why.

“Customers should be able to reward good service and know where their money ends up and how much of it goes to the staff.”

Following concerns raised in the media, the government launched an inquiry into the issue.

The Department for Business, Innovation and Skills has called for evidence into how cash and non-cash tips, gratuities, cover and service charges are collected and how much employers deduct from their employees.

The inquiry does not only cover the hospitality sector but goes much wider, extending to other industries where tipping is prevalent, such as hairdressing and casinos. The deadline for responses is 10 November.

Click here to find out more.

Supporting your best staff – the key to a successful hospitality business


Jo Fowle, Director, Urban People

The hospitality sector is currently booming, and whilst this is of course great news, it also puts businesses at risk of losing their best employees to competition. Worryingly, research has found that around 1 in 3 hospitality workers are ready to jump ship. There’s no two ways about it – your team is imperative to the success of your business, which is precisely why supporting your staff, from the top managers to the newest hires, should be a manager’s top priority.

Here are some top tips to keep your employees happy – after all, happy employees means happy customers!

First impressions matter

This is much easier said than done but one way to ensure employees genuinely enjoy their work is to find the right ones early on. You will do both yourself and your staff a service by setting the bar high and rewarding the best, no matter how big or small your organisation.


Mistakes are often a result of a lack of communication and could be avoided with a company culture that welcomes managers and staff to share their thoughts openly. Talk to your staff on a regular basis – not just when they’ve made mistakes!

Treat your employees like people, not human assets – make them feel like part of the team rather than just ‘another worker’. Show an interest in them – take the time to understand what their aspirations are and work with them to develop their roles and progress their careers. Find out the challenges they face and work together to fix them – providing support and advice will ensure that your talent will not want to leave and will seek to communicate with you further.

Be honest

You need to be upfront and honest with your team – companies who are open about the big picture with workers do better and see a lower turnover rate.
A transparent approach also avoids any unpleasant surprises. Spell out exactly what roles will involve during the interview process and make them aware of how much time they will need to commit. That way candidates will be know what they are getting themselves into and whether it is something they would be happy doing. Companies often neglect to mention aspects of work that people may find unappealing but in doing so, they cause employees to become distrustful about the organisation.

Motivate and challenge workers

Motivating your staff is key to keeping them interested. Motivation is not limited to just a cash incentive, either. You need a combination of factors, including a fun working environment and challenging tasks.
Now, we’re not saying that you should stack your employees with a high pile of unexpected challenges – this will only hinder their motivation and performance, but at the same time, if your employees begin to feel too comfortable they may begin to look elsewhere. So, challenge your workers to excel and make the most of their potential as a way of keeping things fresh in the workplace.

Align your employees’ vision with your own

Your big ideas for your business won’t go anywhere unless your employees are on board. Employees can’t just be aware of your goals, they need to believe in them as well – when someone shares the same mission and values, they will do whatever it takes to achieve a desired result.

Losing top employees can not only have high cost implications, but can also be very detrimental to the business as a whole. The key to retaining staff is to support them in every way – deliver motivational leadership, effective communication, reward schemes and opportunities to develop.

Click here for more information about Urban People.

QHotels lead the way with QED Management trainee graduations


Last week saw the first 15 employees graduate with a Foundation Degree in Hospitality Operations Manager, the first qualification of it’s type to be provided by a UK hotel group.

Whilst the qualification is validated and awarded by University College of Birmingham, this QHotels bespoke course has been developed, delivered and assessed entirely by company managers and specialists. Since starting the programme in 2013, all of the trainees have been promoted at least once.

Nichola Roskell, QHotels Director of Human Resources explains that the programme has been a huge success in attracting and retaining young talent  with real potential within the business, with trainees who join having the option to complete a Certificate in Hospitality Management in year one, and then if they choose to do so, continue onto a Foundation Degree. The course underpins the company focus of developing leaders of the future, through it’s suite of QED Management Development programmes from trainees through to senior management level courses all of which combine commerciality, technical skills and personal development.

Nichola says ‘ it’s such a challenging recruitment market in hospitality, we have to be totally focused on attracting and retaining real talent’.

Rob Swinnock, Assistant Dean of Higher Education assessment at University College Birmingham said: ‘these graduates are proof that employers and educational institutions should work together to close the gap between learning and employment’

QHotels is one of top 60 Employers in Hospitality and a finalist in the large hotels category.

The winners of Best Employers in Hospitality 2015 are announced Best Employers in Hospitality Awards

Hundreds of hospitality professionals gathered at Lancaster London on Monday night to recognise and reward the best employers in UK hospitality, at the sparkling Best Employers in Hospitality Awards 2015.

The category winners announced by Strictly Come Dancing’s glamorous co-host Claudia Winkleman, included The Rezidor Hotel Group, Peach Pub Company, OXO Tower Restaurant, Bar & Brasserie, Whiting and Hammond, Roast, Loungers, Bettys and Taylors Group, Summit Hotels, Kettering Park Hotel & Spa, YOTEL, Fairmont St Andrews, Jumeirah London, Koh Thai Tapas, Saint Arnold Management, Cantina Laredo, The Truscott Arms, Elizabeth Finn Homes and Waterfall Catering Group.

Stratford City Hotels were awarded the top accolade of No1 Best Employer in Hospitality 2015.

“We are absolutely delighted to win two awards.We are in the ‘People Business’ and as a company we are commitment to ensuring we put ‘People’ at the heart of everything we do. These awards are confirmation that this commitment is being noticed not only by our guests – with our excellent guest satisfaction scores – but also by our hotel teams who have become true ambassadors for our brands and who deliver exceptional service on a daily basis” Wayne Androliakos, Director of Operations from Cycas Hospitality.


Nearly 9000 hospitality employees had their say 

Now in their fifth highly successful year, Best Employers in Hospitality Awards are the only established, recognised and free to enter employer awards in the hospitality industry. The awards are judged via employee responses to an online engagement survey created by engagement experts People Insight. The survey measures how well employers support, develop and reward their people. Hundreds of employers entered and the Top 60 employers gained an engagement score high enough to merit and award. Each of the Top 60 receives a free report detailing their survey results.

This year’s awards were sponsored and supported by Best Employers in Hospitality Awards 2015Hotelympia’s Careers in Hospitality Urban People Admiral Recruitment Part and Company HotCatUK
Bacchus Society of Oxford Brookes School of Hospitality Management Catering in Scotland
Carte Blanche Wines 
The British Hospitality Association

Results show all hospitality sectors offer enjoyable and rewarding careers

People Insight provided the online employee engagement survey through which the awards were judged. Managing Director Tom Debenham said the results proved that the hospitality sector had revolutionised the way it treated its workforce.

“Everyone knows that the hospitality industry has unique pressures such as a young workforce, high staff turnover, awkward shift patterns and a pressurised atmosphere but the survey results show that the shortlisted employers are doing something tangible to make it a more attractive, rewarding and engaging career,” Tom explained.

Neil Pattison, Sales Director of, commented on why it matters to be a best employer as the UK economy continues to improve:

“The best employers understand how much employee engagement matters and why. They genuinely consider their employees and work hard to develop and motivate them, and this is reflected in their customer satisfaction levels, employee retention and overall business success.

“Hospitality candidates are actively job seeking and looking for great employers to work for. Each of the employers in the Top 60 now carry an accolade that will help them compete for top talent in this highly competitive recruitment landscape. Their achievement and award lets candidates know they are a Best Employer in Hospitality. “

For information about the awards visit

Top 60 UK Best Employers in Hospitality 2015     Category Winners & No 1 Best Employer 2015


The countdown begins for the announcement of the UK’s best hospitality employers

Best Employers in Hospitality Awards 2015


Only a few days to go now until winners are announced at Best Employers in Hospitality Awards 2015. The anticipation and excitement is sky high amongst our Top 60 shortlist and at too!

Almost 9,000 employees have judged their hospitality employers via an engagement survey created by People Insight and this has determined the award results. Hundreds of companies entered, so to reach the Top 60 Best Employers in Hospitality 2015 is a fantastic achievement.

On Monday 12 October hundreds of hospitality professionals will gather at Lancaster London for a glittering evening of celebrations, great food and wine and no doubt some victory dancing, as the Top 60 shortlisted employers find out whether they have won their category. All sectors and regions of the industry will be represented, from pubs & bars, restaurants, hotels and food service.


Collingham Serviced Apartments are one of the Top 60 shortlisted Best Employers in Hospitality 2015.  Beverly Hopley, General Manager commented “We are so pleased to be shortlisted in the Top 60 Best Employers in Hospitality. These awards are always a great night. puts so much effort into organising such a special evening with attention to detail and making sure everyone is made welcome.”

This year we have an outstanding number of sponsors.

Sponsorship of Best Employers in Hospitality Awards is their way of showing support and admiration for hospitality businesses that care about their employees.

Our headline sponsors are Hotelympia’s Careers in Hospitality. Toby Wand, Managing Director of Fresh Montgomery, the organisers of Hotelympia said,

“We are delighted to be sponsoring the Best Employers in Hospitality Awards – a partnership borne out of a shared passion for the industry, its people, andtheir career development. Schemes like this are an incredibly important way of recognising those organisations willing to go the extra mile for their employees; employers who understand that an engaged, loyal workforce can lead to better retention levels and even higher productivity. The fact that the awards are decided solely on employee feedback makes it even more special for the recipients. We can’t wait to toast the 2015 winners and hope to see many of them again in February 2016, where once again Careers in Hospitality (29thFebruary – 3rd March, ExCel London) will play host to some of the biggest prospective employers, recruiters and leading lights in hospitality.”


It is also superb to have hotcatUK sponsoring the awards again. Director Ben McEwen said of their involvement “As the professional network for hospitality, hotcatUK is delighted to sponsor Best Employers in Hospitality Awards 2015. It is great to see so many organisations from our membership in the shortlist. We continue to champion the sector as a great place to work and endorse any opportunity to celebrate the achievement and promote best practice”.

Special thanks go to recruitment specialists Part and Company who are sponsoring the Twitter feed on the night @CatererNews  #BestEmployers2015. Everyone can get their tweet on and be part of the celebrations live as the winners are announced!

Huge thanks also go to our other valued sponsors Admiral Recruitment, Urban People, Catering in Scotland, the British Hospitality Association and not forgetting Carte Blanche Wines, who are providing the fabulous wines with which everyone will be celebrating in style. Cheers!

Good luck to our Top 60 shortlist, we are looking forward to celebrating with you on Monday 12 October!

Who will be the No 1 Best Employer in Hospitality for 2015?




Be The Best Chef You Can Be, With Advice From Tom Gore

Tom Gore – Director & Executive Chef at The Brewery London
Gives his advice on how to stand out to employers, develop your skill set,
learn from those around you and work your way up the ladder.

My big break didn’t come until I was 18, I moved to America to work at the California Grill in Orlando, Florida as a Demi Chef de Partie; but from day one I’ve had to persevere, work hard and take criticism to become the chef I am today.

 Having started in the industry 18 years ago I’m still learning. Ultimately, the time it takes for someone to get from A to
B, and progress to C depends on what type of person you are. Nothing is given to you without hard work and dedication to the cause.

When I was 25, I was offered the position of executive chef at one of the best event caterers in London, it was a great
opportunity for me and a pinnacle moment in my career. I had worked extremely hard for 10 years, having started in a 2 rosette restaurant in Essex, working at the Lanesborough Hotel in London, to spending many years abroad in the US and Australia. It doesn’t matter where you start, if you have
the right determination, work ethic and people who believe in you, you can achieve your goals.

It’s important to gain experience; whether it’s in the UK or abroad, there are so many fantastic chefs out there. I was lucky enough recently to have a show around Simon Rogan’s kitchen at Fera, and it was very inspirational.

The one thing I would certainly recommend to any chef is to work within a 5-star hotel, you will learn everything from
breakfast to banqueting and pastry. Plus, you could then have the opportunity to go abroad with the company.

For me, personally, it isn’t about how good someone’s CV is, if you have the right attitude and basic knowledge, our team
can help nurture and grow the skills. While craft and technique can be taught, natural ability cannot.

When I’m interviewing someone, the key things I tell them are:

  • Have fun and be confident
  • Always be on time
  • Taste everything
  • Ask questions and make sure you have a note book to write things down
  • Concentrate on what you’re doing
  • Watch how other chefs work in the kitchen to help your development

I want to see excitement from someone when they walk through a kitchen, a smile creep across their face; that’s what gets me excited and this should be the case for you too.

Always remember, be enthusiastic and dedicated to the job in hand, whatever it may be (we all have to start somewhere and do things we don’t particularly want to). A willingness to learn, positive attitude and natural talent, wherever you are, will get you a long way.

Getting the talent pipeline flowing

 Susan Bland, Chief Human Resources Officer

Redefine|BDL Hotels


The problems around talent pipelines and employee turnover in the hospitality industry are not new to any of us, but continue to be of increasing relevance and importance.

When we find those people within the industry that shine and express an interest to forge a career in the sector, we need to be able to give them opportunities and exposure to learning experiences, to ensure we can help them realise their potential.

The hospitality industry has such a buzz about it and we want to be able to shout about this great environment and make sure our rising
stars know they can have a long-term career with us.

In order to ensure we’re not losing this talent to competitors, or another industry, we need to be able to attract a pipeline across all age groups, ensuring we focus on our ageing population and keep up with the millennial generation. This fast-paced group of professionals are
always on the lookout for their next step, and with the economy now on the up and a renewed belief in the market coming to the fore, people generally don’t feel the same need to sit tight. As such, we need to be able to provide them with
an attractive ladder to climb and a culture that nurtures talent.

Creating a talent pipeline takes time. Similar to the likes of the retail trade, we have a high influx of people entering the
workplace at team member level, but how do we ensure that these individuals can make it all the way to the very top? After all, shouldn’t born and bred hoteliers be among the most senior people in a hospitality organisation, sitting comfortably alongside financers, revenue experts and marketing gurus?

Firstly, we need to be able to identify key talent. At Redefine|BDL Hotels, we review our employees’ performance in their current role against potential for future roles in the company. From there we identify the strongest individuals with a high level of potential who want to grow. We talk
to our people and find out exactly where they see themselves in the future and what we can do internally to facilitate this growth.

25 per cent of our General Managers sit within this pool of top talent and are potentially earmarked for further opportunity within our
expansive portfolio according to their needs and those of the business.

To ensure our strongest individuals are ready to make the leap at any given moment, we will work with them to develop a tailored
retention plan. This will include a variety of learning opportunities such as mentoring, working on high-profile projects, exploring the expertise and best practice in different specialities within the business, and navigating the world of self-development, including speaker opportunities and development programmes which take them out of their comfort zone. It is important that the ownership remains with the individuals and we facilitate their development, rather than the other way round.

It is this level of engagement with our workforce that will help us to reach that much sought-after position where we have a number of talented individuals with a great attitude and the right abilities to potentially fill a role further up the organisational structure.

There is no one-plan-fits-all when it comes to retaining talent, but we do need to champion a structured talent management programme that
ambitious individuals know they can utilise and that we can cascade throughout the business moving forward.




The Savoy hotel London hosted the 20th Anniversary Awards for HR in hospitality in 2015 – a wonderful evening recognising the achievements of all that is excellent in Human Resources within all sectors of the hospitality industry.  It was 20 years ago when the HCPTA as the association was then called held their very first awards for HR, one year longer than the CIPD! Compere for the night was Esther O’Halloran, Chair of HR in Hospitality and Sam Coulstock, Vice Chair.  The President of the association, Jane Sunley, CEO of Purple Cubed, who reflected on the last 20 years since the first awards were held at the very same hotel in 1995, opened the awards. The awards night was sponsored by DLA Piper LLP, Davidson Asset Management,, Fourth, Core Recruitment, ZFL Training limited Umbrella Training & Employment Solutions Ltd and  The event was also supported by the CIPD, Springboard UK Charity and Hospitality Action charity.

Over £4,300 was raised on the night for the HR in hospitality’s chosen charities of Hospitality Action and Springboard UK – two charities that work tirelessly for the industry and its people. 

There were 10 awards on the night given to individuals and teams in recognition of the excellent work they do. Amongst the Judges for the awards were; Dr Jill Miller – CIPD, Ian Burke – Totaljobs, Emma Jayne – HRD Savoy, Krishnan Doyle – Core Recruitment, Carl Smith – Sodexo and Manda Crowder – AndSoMe.

The HR Rising Star award went this year to Natasha Wiggins, Training and HR Officer, Red Carnation Hotels. Natasha was awarded a £2000 scholarship generously donated by as part of her award. The judges felt that this professional has HR running through their veins. They seriously impressed the judges with the breadth of their impact on the business. They are confidently working at a senior level, driving change and constantly wanting to improve. Not just working across internal departments, this person brings creative ideas for new practice from external networks. This HR professional is definitely “one to watch” over the next few years! For the first time a Highly Commended was also awarded in this category to Kerry Richards, Recruitment Manager, Delaware North.

The Special Recognition Award was presented to Stephen Moss, MBE and CBE, Chairman for Springboard, for his services to HR in hospitality. For 25 years, he has made a difference to people’s lives and made a difference to business through his work with Springboard. His amazing efforts to inspire and educate people about careers in hospitality and raise the profile make him a well-deserved winner of this award.

HR Team of the Year was warded to Jumeirah where it was clear to see that in this organisation people are truly a key focus. The HR Strategy encompasses all of the businesses KPI’s and the results that this HR Team have achieved this year through aligning their goals with their business strategy. They encompassed all areas of HR and measured their success and milestones through a balanced scorecard. They managed to align culture and values with some great results. Highly Commended was given to St Pancras Renaissance Hotel London.

Innovative Recruitment was a new category this year and was awarded to The Dorchester Collection. They demonstrated a fantastic approach to recruitment that works well with current employees. The turnover of new recruits has dropped significantly and Guest satisfaction scores have yielded great results for not only sales but also retention has improved. They use Benchmarking to get the best, and included a lot of evidence to support their claims. Overall the judges felt it was well thought through plan and clearly linked to the business strategy. Highly Commended was also awarded to the London Edition Hotel.

Employee Engagement was awarded to Central Working, Central Working was first set up in Bloomsbury in 2011 by serial entrepreneur James Layfield and is a membership-based club for start ups. Central Working is NOT a co-working space but rather an environment that encourages small business owners and start ups to collaborate and interact with each other in order to build real world synergies. The judges felt that this entry was innovative, quirky, and not afraid of trying new things. They used gameification for getting employees to get to know all areas of the businesses, low cost and fun, simple ideas. It demonstrated a very open, honest and 360 approach to employee engagement. Engagement starts within the recruitment process and never really ends. It’s an entrepreneurial   approach that focuses on people not process.

A second new category for the awards was Embedding Company Culture, this was awarded to Jumeirah, their second award for the evening. This organisation used a really simple tool that aligned culture to colleagues. There were 4 clear parts to the employee lifecycle with a clear starting point, they provided loads of evidence of some great ideas on how they get to know their people. Good statistics were evident on starters and they demonstrated some pretty impressive results on reducing staff turnover. They are constantly Capturing employees at different stages of their career to make them feel part of the culture. Highly Commended was awarded to Sodexo.

Building Capability focuses on the learning and development that happens in an organisation and this year was awarded to PPHE (Park Plaza Hotel Group). The judges were impressed with the sustainability and longevity of the approach, addressing every stage of the employee life cycle, having already shown some great results within the business. Close alignment between individual needs and company culture, which enables teams to see a future within the organisation and acknowledge their contribution. They have demonstrated improved performance and capability and exciting times seem to be ahead as this way of working roles out into Europe.

The final new category for the awards was Corporate Social Responsibility and this was awarded to Firmdale Hotels.  At this company CSR is a key part of the business strategy, with engagement driven right from the very top of the organisation, through to line level operatives. This company has a diverse menu of CSR Initiatives that include, caring for the environment, sourcing responsibly, supporting charities and events, employee engagement, energy saving, minimising waste and recycling – they work with 9 local CSR partners to achieve this. CSR is also embedded in the HR Culture which can clearly be seen from their Employee Survey results where they achieved 90% of employees saying they were proud to work for this hotel.

In partnership with Springboard, one of our charities we recognise an award for Promoting Careers in the industry, and this year it was awarded to Premier Inns. This organisation provided fantastic results, a very broad approach that included working in partnership with the Clink charity, local schools and colleges, in particular targeting NEETS, they delivered some impressive results. They dipped into a lot of different pools to attract people and promote careers in the industry. They set out a clear target to recruit and managed to get double their target, they have a “Keep them Coming” attitude, which is all about engaging people from an early age and inspiring them into the industry.

During the evening an award is also given to a line manager who is not necessarily in HR and this is the Tom Crowley Award. A beautiful bronze statue is given to the winner of this individual award as chosen by all the judges and committee members The award this year was given to Leanne Findley, Account Manager, Sodexo Prestige. This person always has time for her team, a passion for this business and her potential is enormous. She makes her own decisions about what she does and when she does it, she is a perfect manager with the passion and drive you would like all your team to have. She puts recognition at the top of everyday working life including on the spot reward cards and celebrates success with her team, her business results are amazing too.

It was a truly inspirational evening to celebrate 20 years of recognising excellence in HR in the industry. The HR in hospitality committee would like to extend its congratulations to all its worthy winners, highly commended and shortlisted organisations, thanks to everyone who attended the evening and a huge gratitude of thanks too, to all our sponsors and supporters. 

If you require further information please contact Esther O’Halloran on 07957 313477 or email


totaljobs GROUP is a trademark of Totaljobs Group Ltd
© Copyright and database rights Totaljobs Group Ltd 2013

Working with
SpringBoard   AA Hotel Services   Hospitality   hit Scotland