Caterer.com People Awards – Employee Engagement Programme – Byron Hamburgers

 

The hard work and perseverance of hospitality employers is often overlooked, and that’s why Caterer.com People Awards shine a light on their successes. The 2017 awards are now open for entries, across 13 categories reflecting every stage of the recruitment process. Last year, with an impressive initiative, Byron Hamburgers won the Employee Engagement Programme award.

We know that attracting and recruiting talent into the hospitality industry can be struggle enough but keeping hold of that talent is another battle altogether. Retention breeds experience, which is not only good for your business, it also enriches your brand and your culture. Engaging your employees from the very beginning is crucial.

From this viewpoint, Byron found themselves in a bit of a quandary. They were enjoying fast expansion, but faced a turnover of Assistant Managers of 62%, their turnover of General Managers increased to 30%, with 20% of those leaving within a four month period. With their aim of opening 15 restaurants a year, they needed to make sure employees stayed with them and were also happy to do so.

They decided to investigate and conducted a series of focus groups across all roles within the company. “The overall purpose of the focus groups was to really understand our culture,” said Louise Moneypenny, Recruitment & Talent Manager at Byron. “The focus groups included interactive sessions around ‘What do we do well as a business?’ ‘What could we do better?’ ‘What makes Byron special?’ ‘What words do we use when describing Byron Culture?’ ‘What activities do we do that enforce Byron Culture that we do not want to change?’”

As a result of the focus groups, the company identified the ‘Five Levers’ of their culture: Fun, respect individuality, do the people bit properly, great careers and a family feel. Louise said, “Through the focus groups and the feedback received it allowed us to develop an internal people plan to reinforce our culture and reengage our teams.”

Another lesson that Byron Hamburgers learned was the importance of listening to your employees. “Listening to our teams and following up with action to address their feedback is incredibly important for us,” Louise Moneypenny explained. “Our teams told us they wanted to feel listened to more and feel involved with decisions. As part of our internal people plan which was devised from listening to our teams, we have introduced multiple ways of listening to different people within Byron.”

The company initiated programmes which allowed employees direct access to top management and the directors of Byron. These included their first annual opinion survey for all employees with follow up action plans for all restaurants. This involved a face to face employee forum for all restaurants with the CEO and Directors. Other robust actions plans were put in place including regular dinners where GMs could feedback and put questions to the CEO.

Another interesting engagement programme is ‘Speed Date the Directors’. This is a quarterly GM meeting and a great opportunity for all GMs to question and give feedback to all Directors in the business. All company chefs have been invited to ‘Be Frank with Fred’ where head Chefs can feedback and question our Byron’s Head of Food, Fred Smith.

Listening to employees wasn’t the only engagement technique undertaken by Byron. They also reviewed salaries at all levels. Taking on board comments from GMs, the company created a clear and transparent pay structure based on restaurant bandings. They reviewed and simplified their bonus schemes and introduced additional top up bonuses for GMs. They also reviewed Chef pay bandings and made increases accordingly.

The results of these new initiatives have been more then pleasing for Byron. Their GM turnover went from 30% in ‘14/’15 to 10.8% in ‘15/’16. AM Turnover was down, from 62% in ‘14/’15 to 19.4% in ‘15/’16 and there was a reduction in their 90 day labour turnover from 45% in financial year ‘14/’15 to 25% in our financial year ‘15/’16.

Louise Moneypenny said that the whole company is excited about these new initiatives, “Byron is a high culture business where culture drives performance. Recognising this and introducing activities to ensure we reinforce our culture and re-engage our teams has resulted in reducing our labour turnover and increasing our engagement scores on our bi annual employee opinion survey.”

On winning the Employee Engagement Programme award Louise said, “We are extremely proud to win this award as we have focused so much effort on protecting and evolving our culture as we have grown to ensure are teams are happy and engaged at Byron. We have achieved the goals we set and it is great to get recognised with this award.”

Entering the 2017 Caterer.com People Awards couldn’t be easier. It’s free and you can enter as many categories as you wish. Entries close on 2nd July 2017 and the shortlist will be announced in August. The glamorous awards ceremony will take place on 5th October 2017 at the Park Plaza Westminster Bridge.

Don’t hesitate to contact our Caterer.com People Awards team with any questions at awards@caterer.com.

We are open for entries! Caterer.com People Awards 2017

The hospitality sector may be the fourth largest industry in the UK and employ nearly five million people, but for hospitality employers the struggle to attract, recruit and retain the talent they need is ongoing and often painful. With the industry in growth, competition for candidates is sharper than ever, and the disruption of Brexit threatens to add further challenges. Long-term projections from the BHA suggest that at least 700,000 additional people will be required to fill roles by the end of the decade.

The impact of skills gaps is felt keenly on the bottom line, with productivity and customer satisfaction taking a hit when gaps in the workforce remain. So it’s good to see that so many hospitality employers are working hard to implement new and innovative methods that not only attract and recruit talent, but to retain it too.

To celebrate these exciting initiatives, Caterer.com is delighted to announce that entries are now open for the 2017 Caterer.com People Awards. These well-established awards showcase and reward the best initiatives in hospitality recruitment, development and retention.

Previous winners include Dishoom (Learning & Development), Jumeirah Hotel Group (Rewards & Benefits), National Theatre (On-Boarding Initiative), Byron Hamburgers (Employer Brand Campaign)  and Durham University Catering Department (Leadership in Recruitment, Development and Retention).

13 Caterer.com People Awards will be presented this year, it’s free and straightforward to enter and employers can enter as many categories as they feel relevant to demonstrate their achievements. For 2017, a new award has been added, recognising the great work accomplished in promoting diversity in recruitment within our industry. Entries are welcomed from hotels, restaurants, bars and pubs and food service providers of all sizes and from all areas of the UK.

Judging takes place in July, and this year’s judges include over 40 successful and highly regarded hospitality professionals. Each category has a bespoke panel of Heads of HR, In-House Recruiters, sector specialists, 2016 award winners and industry leaders. The straightforward and transparent judging process uses clear criteria and a set scoring system, to ensure entries are considered on the strength of the initiative and results.

Caterer.com People Awards exist to reward and celebrate the fantastic work of hospitality employers across all sectors in their mission to attract the best talent, deliver outstanding experience to customers, and offer rewarding and meaningful careers to their employees.

The 2017 Caterer.com People Awards will take place at the Park Plaza Hotel, Westminster Bridge on October 5th 2017. Full details on how to enter can be found at caterer.com/people-awards

For all enquiries regarding our Caterer.com People Awards 2017, please contact mia.brodie@totaljobsgroup.com.

 

Tackling Recruitment Challenges at ScotHot 2017

Scotland’s largest food, drink, tourism and hospitality trade show, ScotHot, took place in Glasgow over March 15 & 16 2017. Nearly 200 producers and suppliers filled the SEC Exhibition Centre where key players took the opportunity to meet, network and enjoy the best that the industry has to offer.

Caterer.com proudly sponsored the Spotlight Stage and chaired two key industry discussions, including a fascinating presentation on tackling recruitment challenges within the hospitality industry. This session was hosted by Jonathan Ballie from Caterer.com Scotland who was joined by a panel of industry experts; Shona Bell, Head of People from Crieff Hydro Hotels, Gordon Macintyre, Head of Department for Hospitality from the Glasgow College and Paul Wilson, Managing Director of Xpress Recruitment.

Securing talent before the competition is vital, so Jonathan opened the presentation by discussing the results of research carried out by Caterer.com on ‘What Top Talent Wants’. Useful points that can help employers and recruiters include showcasing your employer brand, making sure candidates know what you’re about and what they’re buying into. Ensure your interview process is uncluttered, see no more than four candidates for one position. Offer a positive career development programme, make sure candidates know that there is a structured career path and implement frequent talent reviews. Importantly, invest in and deliver a meaningful on-boarding and induction programme.

The panel discussion opened with the question, why does the hospitality industry struggle to attract top talent? Shona Bell suggested that there is a basic misperception of what hospitality is all about, that not only does the industry offer food and beverage service, but there are many roles behind the scenes in departments like finance, HR, IT and marketing. She said, “The challenge is to sell the industry to people, to let them know that there are varied careers within the sector.” Paul Wilson felt that attraction to the hospitality industry wasn’t the biggest issue, the main problem is retention and how to keep the talent that we have. He also cited Brexit, and said that the industry will need to work extremely hard in the coming years to attract home grown talent, and to help “prospective candidates understand that there is longevity in a career in hospitality.” Gordon McIntyre, through his work with the City of Glasgow College, is working with schools and with businesses to get young people out into the work place and to show them the breadth of opportunity within the hospitality sector.

Jonathan went on to ask Gordon McIntyre whether the government could be doing more to promote careers within the industry. Gordon said that a lot of work is being done in the form of new apprenticeships schemes which, he feels, have been particularly successful in Scotland. Younger people are responding positively to apprenticeships rather than to other forms of further education, which can only be good for the businesses. He did stress, however, that qualifications that can be attained through training need to be given more value to help apprentices when entering the jobs market.

A member of the audience asked the panel if industry could be doing more to work in conjunction with government and education to boost recruitment. Shona Bell thought there could definitely be more opportunities for this to happen. She feels that there is a disconnect between what educational institutes feel are the tools needed to do the job and what the industry actually demands. Businesses are in a perfect position to illustrate this. Gordon McIntyre added that in Glasgow and Edinburgh there are programmes in place where colleges are working with hotel companies, helping hospitality students along their career path and this has been a very successful initiative.

Wrapping up the discussion, a question from the floor raised the issue of senior members of the workforce and the challenges they face. Shona Bell said that according to recent research, which focused on the workforce of 2025, a third of the working population will be over 55 and industry leaders need to be thinking more flexibly and creatively to adapt to people who have very different needs. “Management and development training in the industry is a bit ‘one size fits all’”, she said. “Leaders need to understand how to be more ‘chameleon-like’ in their approach. HR should provide the tools, but businesses need to address this issue.” Gordon McIntyre said that he has seen an increase in the number of mature learners enrolling in college courses, either because of a change in circumstance or to gain more flexibility with work choices, and these are people with skills the sector should be trying to capture.

Our panel of experts give their views on hospitality recruitment challenges in our exclusive videos:

Shona Bell, Head of People from Crieff Hydro Hotels

Gordon Macintyre, Head of Department for Hospitality from the Glasgow College

Paul Wilson, Managing Director of Xpress Recruitment

ScotHot 2017 was presented by Fresh Montgomery. We would like to thank our panel of industry experts for their time and their contribution to a valuable and fascinating discussion.

 

Getting the most out of the Apprenticeship Levy

Aimed at adding 3 million apprenticeships by 2020,  the Apprenticeship Levy came into effect  on 6th April . In an industry facing major staffing issues and skills shortages this is an opportunity to attract new talent. According to People1st.co.uk the benefits of apprenticeships are, “80% of companies who invest in apprentices report an increase in staff retention. Apprentices deliver an average of £10k per annum in productivity gains. 77% of employers believe apprenticeships make them more competitive.”

The government is encouraging not just apprentices but employers.  Backing will be provided for external training, and to set up internal training aimed at progressing staff within the company.

HM Revenue and Customs are stressing the importance of this. According to the policy paper Apprenticeship Levy (4 February 2016), the “levy will help to deliver new apprenticeships and it will support quality training by putting employers at the centre of the system. Employers who are committed to training will be able to get back more than they put in by training sufficient numbers of apprentices.”

Quick overview – what is the Apprenticeship Levy?

  • The Levy is applicable if you have annual pay bills of more than £3 million, and is charged at 0.5% of the annual pay bill
  • It gives employers an allowance of £15,000 to offset against their payment, with payments scheduled to start in May 2017.
  •  The new funding for apprenticeships, termed “co-investing”, will require 10% of the cost to come from employers with the remaining 90% coming from government.
  •  A 10% top up will be added to funds spent on apprenticeship training.
  • Control of apprenticeship funding will be put in the hands of employers through the Digital Apprenticeship Service, an online apprenticeship service account.
  • Funds will expire 24 months after they enter the apprenticeship service account, giving a grace period to set up training.
  • For simplicity, the Levy will be paid and monitored through employer’s normal payroll processes.
  • Payments through the Apprenticeship Levy will be deductible as expenses for Corporation Tax.
  • The apprenticeships themselves are being reformed and employers are being given the opportunity to have input into the apprenticeship standards. The Department for Education’s Guidance for employers about being apprenticeship training providers (February 2017) says “. It enables you to directly design and deliver the content of the off the job training which your own apprentices will receive, giving you the ability to make sure it includes everything you think it should.”

So, how to make the most of the new legislation?

  • Offer potential apprentices a clearly laid out path towards skill development and a career
  • Engage with training providers near you – you can now negotiate with them to shape the training they provide and what you pay for
  • Consider becoming a training provider – by tailoring courses to your own needs as an employer, you produce the staff you desire, while offering an “earn as you learn” career path. This can become an important part of the overall branding of your organisation, corporate image and culture. In turn leading to filling skill gaps at all levels, and improving staff retention.
  • Make the most of the 24 months for which the Levy funding is available – it allows you time to pick and choose the best path to follow, or to combine them
  • There is already a skill gap in the industry, which looks set to grow with the impact of “Brexit”, so it’s more important than ever to attract the talent you need. Target advertising to make applicants aware of the opportunities on offer with you
  • Focus your recruitment, offering a simple application process with a quick response. Make sure it’s all accessible via multi device platforms
  • There’s going to be a lot of competition for good apprentices. Use your branding, images and video to help candidates discover more about your company culture, and ensuring that you stand out in the market.

With rising costs in formal education, more young people are investigating apprenticeship as an alternative, and with the legislation and levy now underway, this is the perfect time to kick start your investment in apprenticeships.

Winner of Springboard’s FutureChef 2017 Announced

Winner of Springboard’s FutureChef 2017 Announced

 

Katie Cooper, 16, from University College Birmingham, won Springboard’s FutureChef 2017 cooking competition, beating over 9,000 12-16 year olds from across the UK in the process. FutureChef has now seen over 100,000 school pupils involved since it began in 2000.

On hearing she won Springboard’s FutureChef 2017 Katie said: “It’s taken me three years to reach the National Final. It’s great to have made it and to have won. I see myself going on in the industry and going as far as possible, possibly opening my own restaurant.”

Katie served up a menu of pan-fried sea bass with cauliflower puree and a red wine reduction, followed by a dessert of chocolate cheesecake with raspberry and caramel shards. She was mentored by Anthony Wright, University College Birmingham.

Speaking at the National Final, Anne Pierce, Springboard’s Chief Executive, said: “Congratulations to all of our hard-working, committed finalists – they have all been part of a great FutureChef. It really is amazing to see the quality of work by young chefs improve year on year, the talent we see as a result of the Springboard FutureChef initiative is remarkable and Katie is a true winner.”

Brian Turner OBE, FutureChef Chairman, added: “It has been a fantastic day and it’s good to see so many dedicated young people with so much talent. Thanks must also go to teachers and mentors who make such a great contribution to the success of the event. Katie  is a great winner.”

First place: Katie Cooper, 16, University College Birmingham, Birmingham

This year’s winner receives a visit to Ascot, courtesy of sponsor Sodexo. The winner will work with top chefs and they and their guests will enjoy Ascot’s full hospitality. Their school also receives a voucher to the value of £500 courtesy of Bunzl Lockhart.

Second place:  Amy Campbell, 14, Hazlehead Academy, Aberdeen

The winner of this prize will be able to invite three people to the Delaware North box at Wembley for the 2017 Summertime Ball. The winner will also undertake a work placement in the VIP area before the concert, shadowing Executive Chef for Hospitality, Mark Reynolds. The prize includes seeing the back of house area at Wembley Stadium, with the winner joining their guests for the concert itself. Courtesy of Delaware North.

Third place: Kieran Jones, 15, Homewood School and Sixth Form, Kent

This prize will allow the winner and their mentor to work on an inspirational dinner with a celebrity chef and the Elior development chefs to produce a fine dining banquet for 100 guests. Courtesy of Elior.

All finalists receive:

-       £100 cash prize from the Worshipful Company of Cooks

-       Personally embroidered aprons provided by Russums

-       Commemorative plates supplied by Bunzl Lockhart

-       Commemorative medals supplied by Craft Guild of Chefs

-       Personally embroidered chef jackets provided by Johnsons Stalbridge Linen

-       Skull caps sponsored by Tonstate

-       Copy of Adam Handling’s book: ‘Smile or Get Out of the Kitchen’

-       The full Firmdale experience, packed full of exciting learning opportunities headed by Group Executive Chef Robin Reed and Group Kitchen Trainer Stephane Cerisier, including demonstrations, kitchen tours, meet and greets with head chefs and the opportunity to ask questions alongside a variety of innovative masterclasses.

Key Statistics:

-       Over 100,000 school pupils have been on the FutureChef programme

-       In the 2016-17 competition over 8,000 12-16 year olds have taken part nationwide

-       By 2020, one third of the culinary workforce is expected to retire, which will increase pressure on the hospitality industry

-       The hospitality industry represents 10% of GDP and supports 4.6 million jobs in the UK

Compressed time to hire is essential when recruiting for hard to fill roles

Top employers told us how they aim for an agile recruitment process

We enjoyed a really valuable discussion at our Caterer.com employer roundtable yesterday with recruiters from Rosewood Hotels, Leon, Hotel Care, One Aldwych, Malmaison Hotels, Jumeirah Hotels, The Cavendish and Jamie Oliver Group visiting our offices in Bankside, London.

The relaxed discussion over breakfast covered the challenges faced in retaining talent throughout the recruitment process. Time to hire is critical when recruiting for hard to fill roles, and nobody knows it better than employers in hospitality. But engagement goes way beyond the moment of hire. At every stage of the recruitment process, from the moment of application to the first day in the job and beyond, recruiters have a struggle on their hands keeping sought after candidates engaged. Our guests yesterday shared insight and tips on how they approach these commonly faced problems.

Jan Minderman, Recruitment & Training Manager of Rosewood Hotels recommended responding to applications within an hour and interviewing candidates that same day wherever possible. That way, you keep them engaged from the start in an agile and effective recruitment process. The longer the response time and the bigger the gap between interview stages, the more likely you are to lose top talent to the competition.

Once you have the candidate in role, how do you retain them? For hospitality employers who want to hold on to talent, the recruitment of a candidate doesn’t end once they become an employee. Through on-boarding, training, and benefits, top talent needs to be regularly reminded they have made the right decision to work with you, and should stay. In other words, you never stop recruiting them.

Whilst there is no one size fits all solution when it comes to recruitment processes, sharing best practice and learning amongst employers is essential. We’ll be running regular employer roundtables through 2017. If you’d like to come along, just contact your Caterer.com Account Manager or email kathy.dyball@caterer.com

Top hospitality employers gather for Caterer.com Social

Argyll Street in London’s West End was the place to be on Wednesday 8th March as top hospitality employers and recruiters gathered at Aqua Nueva to attend our Caterer.com networking social evening. Drinks and canapes were enjoyed while taking in the spectacular views of the London skyline from the sumptuous fifth floor bar and catching up with friends, colleagues and peers.

150 guests were welcomed by Caterer.com including employers and recruiters from The Connaught, The Principal London, The Red Carnation Hotel Group, D&D London, The Berkeley, LEON Restaurants, COREcruitment, Springboard, Hakkasan Group, Just Chefs and Compass Group.

Caterer.com also announced key launch information for this years’ Caterer.com People Awards. The 2017 Caterer.com People Awards will take place on 5th October at The Park Plaza Westminster Bridge. Entries open on May 2nd and close on July 1st. This year sees the addition of a new category awarding Diversity in recruitment. Full details will be on the new website from 18th April.

Thank you to all our guests at this event – it was wonderful to see you!

Hospitality apprentices graduate at exclusive National Apprenticeship Week celebration event

 On Tuesday 7th March 2017, at the luxurious Lancaster London Hotel, 40 hospitality apprentice graduates were recognised for their commitment to lifelong learning and their achievements over the past 12 – 18 months; including securing sustainable employment within the sector.

Hosted by elite hospitality apprenticeship provider, Umbrella Training, the ceremony also saw the awarding of the inaugural Purple Umbrella Award, given to the individual who has shone during their apprenticeship and demonstrated extraordinary commitment which adds value to their employer.

Sarah Nerys-Judge, a level three chef apprentice at the Hyatt Regency London, was awarded the hotly contested apprentice of the year title by celebrated chef, Brian Turner CBE, who was the evening’s special guest. Judges of the award said: “Sarah is an exceptional apprentice who had gone above and beyond not only in her role at the Hyatt, but also in her promotion of apprenticeships as a viable career route for those interested in joining the hospitality sector.”

The celebration evening marked the second day of National Apprenticeship Week; designed to celebrate the positive impact apprenticeships have on individuals, businesses and the economy. Earlier in the day, a group of hospitality employers teamed up with Umbrella Training to travel across the South East and Central London on a co-branded Route Master Bus to promote hospitality apprenticeships, and careers in the sector, to young people.

Adele Oxberry, Managing Director at Umbrella Training said: “National Apprenticeship Week is a great opportunity to get out there and shout about the opportunities that our sector has to offer those interested in an apprenticeship. We loved visiting schools and businesses across the South East and London today, working with our employer partners to help young people understand how an apprenticeship can lead to a fantastic career in hospitality.”

Find out more about Umbrella Training.

QHotels win the Distinction in Developing Future Talent award at the HR Distinction Awards

Congratulations to QHotels on winning the Distinction in Developing Future Talent award at the HR Distinction Awards. This annual event serves to recognise the most creative and engaging company projects, as well as rewarding inspirational rising stars of the HR industry.

Established in only 2003, The QHotels group now operates 26 four-star provincial properties located throughout the UK and currently engage over 5,000 employees. They have twice won the AA Hotel Group of the year award and were shortlisted in the Emerging Talent Initiative category in the 2016 Caterer.com People Awards.

Continuing their hard work in engaging with and developing top talent, QHotels launched it’s ‘Get into Q’ apprenticeship programme in 2016 with 52 apprentices, and now the group is looking to recruit a further 100 apprentices this year. The apprenticeships are available in a range of specialist areas such as operational management, maintenance, accounts, food and beverage and spa. In addition, QHotels’ Professional Hospitality Operations Management programme is the first qualification of its type to be provided by a UK hotel group and is awarded by University College Birmingham.

The bespoke hospitality course has given employees a hands-on education whilst in operational, managerial and sales roles. The foundation degree is offered to current employees and external applicants to learn while they work on a full-time basis.

Nichola Roskell, Director of HR at QHotels, said: “We’re delighted to have received a HR Distinction Award. To be recognised outside of the hospitality industry is a huge achievement and this award is testament to the work of our dedicated HR team and the success of the training and apprenticeship schemes we have delivered across the group.”

She added: “We are very mindful that we only achieve business success through employing like-minded people, and through providing real development opportunities for a sustainable career in hospitality. Our focus now will be on continuing to attract and retain the very best team members, as the employment market becomes ever more challenging.”

The HR Distinction Awards, which took place as part of the HR Directors Summit at ICC Birmingham, were judged by leading authorities and HR specialists from across a range of sectors.

The panel of judges commented on QHotels’ accolade: “The hospitality industry faces very unique challenges, which is why QHotels really stood out for the Developing Future Talent Award, due to their holistic approach to identifying and developing talent.”

We congratulate QHotels and wish them continued success.

The Great Hospitality Show

 

The UK’s largest exhibition for foodservice and hospitality, the Great Hospitality Show, returns to Birmingham in a matter of days promising a programme of expert speakers, innovative products, hot debates, business mentors, top chefs, culinary competitions and, most importantly, over 250 ground breaking exhibitors.

With so much to see and do, the show has compiled a troubleshooting list helping visitors in need of fresh impetus, those with pressing business challenges, or trend spotters on the hunt for everything new in the marketplace, to find inspiration, fast.

What are the coming trends in 2017 and how can I use them on my menus?

As far as the Great Hospitality Show is concerned, New Year means new insight and new ways of thinking. With that in mind, the very first address of the entire show (11am, Mon 23rd Jan – Business Briefing Stage) will see Executive Director of horizon scanners, MCA, Simon Stenning, impart key trends and a comprehensive forecast with detailed sector, operator and consumer insight.

From there, why not look at booking a 20-minute mentoring session with Gareth Billington, Sodexo Executive Head Chef at Everton Football Club, who will take you through how to use trends to create popular and delicious menus. Fellow mentor and wine expert, Alistair Morrell, will also be on-hand (12pm, Wed 25th Jan – Business Briefing Stage) to demonstrate how visitors can spice up their wine menus to keep up with the Jones’s while improving the bottom line.

What will Brexit mean for hospitality?

Undoubtedly the biggest story of 2016, Brexit and the uncertainty it has wrought continues to cast a long shadow over hospitality. Great Hospitality Show ambassador, Cyrus Todiwala, OBE will lead a panel including: Peter Ducker, Chief Executive of the Institute of Hospitality; Executive Director of People 1st, Martin-Christian Kent; Sarah King, Managing Director of Orcinus Recruit Ltd and Jill Whittaker, Managing Director of HIT Training, who will try to unpick the bureaucracy and predict what it all means for your business (11am, Wed 25th Jan – Business Briefing Stage).

My business is facing a number of challenges, should I hire a consultant?

Before you do, why not book a completely free one-on-one session with a business mentor. It may be the most productive 20 minutes of your business year! The show’s Business Mentor Programme offers business surgeries with some of hospitality’s brightest minds. Need help with staff motivation? PR & marketing? Revenue management? Technology? Design & Branding? Kitchen Management? Training or web development? The show has hired its largest and most varied pool of experts ever. With a limited number of spaces available, those looking to book a 20-minute consultation should visit: http://www.hospitalityshow.co.uk/business-mentors-form.

I want to see the latest products but my time at the show is limited

We understand that time away from the business is precious, which is why the Great Hospitality Show has made it quicker and easier than ever to find the very latest products from some of the industry’s most innovative suppliers – both large and small.    

The 12 most important products of 2017 will be on display throughout the three days as part of the show’s Great Product Awards. Sourced from the sectors of Food & Drink, Catering Equipment, Technology and Interiors & Tableware, a panel of industry experts will decide on an overall winner to be revealed (4pm, Mon 23rd Jan – Business Briefing Stage). Show Ambassador and lover of innovative new products, Andreas Antona, will be announcing the winner and handing out the spoils. 

The show is also host to a number of specialist start-ups and fledgling companies from the worlds of food and drink and technology by way of the Small Producer’s Village and Fresh Tech Zone, respectively.

An inaugural technology ‘PechaKucha’ session, hosted by Jane Pendlebury, CEO of HOSPA, will also invite a selection of exhibitors from the Fresh Tech Zone to take part in an exciting and inspiring product pitch showcase (4pm, Tues 24th Jan – Business Briefing Stage).  

The quick-fire format calls on presenters to show 15 images, each for 20 seconds, offering visitors the chance to find out about the latest innovative technology set to take the hospitality sector by storm.

I have an important meeting during the show, is there somewhere I can hold it?

La Parade des Chefs, the competitive fine dining restaurant serving up a gourmet 3-course menu to show visitors and the perfect place for a business lunch, is now taking midday reservations.

This year, the prestigious competition focuses on promoting young talent with teams comprising six members, five of whom must be aged 23 or under, mentored by one senior chef.

Costing just £32 per head, reservations for this unique dining experience are expected to sell out quickly. Click here to book: http://www.hospitalityshow.co.uk/laparade

Which big name chefs are going to be at the show?

In 2017 the Great Hospitality Show has amassed an all-star brigade of chefs. 

Holder of two Michelin-stars, Tom Aikens, will be joined by founder of the World Gourmet Society, Matthias Tesi Baur, to discuss what it takes to reach the very pinnacle of the profession (12pm, Tues 24th January – Business Briefing Stage).

2017 also sees the return of Staff Canteen Live; a chance to get up-close-and-personal with some of the UK’s best known chefs as they create recipes from their respective repertoires. Birmingham’s very own Glynn Purnell and his dedicated pastry chef, Luke Butcher, lead a stellar line-up, including: The Beehive’s Dom Chapman; Brad Carter of Carters of Mosley; Beverley Dunkley and Julie Sharp from high end chocolatiers, Callebaut; Shay Cooper of The Goring Hotel; Hywel Jones of Lucknam Park Hotel; Nick Edgar from Cumbria’s The Samling; Cliveden House’s André Garrett; Mark Abbott from Midsummer House and Adam Reid from the French.  

How will the Apprenticeship Levy affect my business?  

The introduction of an apprenticeship levy in April of this year will bring significant change and additional cost to businesses across the visitor economy, but how will yours be affected and what, if any, opportunities could it present?  The Great Hospitality Show Apprenticeship Levy debate is your opportunity to learn all about the levy, its implications and how you can use it to your advantage. Expert participants include, show ambassador, Sally Beck, GM of the Lancaster London; Director of Strategic Policy for People 1st, Annette Allmark; Director of Youth Strategy for Hilton Europe, Middle East & Africa, Kathryn Porter; International Interim/Consultant, Human Resource Director for the Casual Dining Group, Karen Davies and CEO of Remit Training, Sue Pittock (2pm, Wed 25th January – Business Briefing Stage).

How do I keep up with the show once it’s in full swing?

Keep @HospShow in your twitter timeline for a comprehensive rundown of show updates, alerts, and live tweeting of panel sessions.

Register here.

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