HR in Hospitality – Celebrates the best the industry has to offer!

The Park Plaza Riverside hosted the HR in hospitality awards for 2013 on Friday evening (6th September) – creating a fabulous backdrop of the Thames at night – an evening of celebrating the achievements of Human Resources within all sectors of the hospitality industry.  Compères for the night were vice-chair, Basil Blanco and Esther O’Halloran, committee member which made for a dynamic ceremony!  The night was sponsored by DLA Piper LLP, UpSkill People and Davidson Asset Management.  Two new awards featured in the honours this year – the Tom Crowley award and a Scholarship from Caterer.com; both of these added to a night of achievement and fun!

Over £5,000 was raised on the night for the HR in hospitality’s chosen charities of Springboard UK and Hospitality Action.  Judges for the awards included Sarah Edwards from Tragus Group, Jonathan Raggett from Red Carnation Hotels, Ian Scarth and Gerry Brown from People 1st.  Jane Sunley, HR in hospitality’s President wished everyone well via video link from Brazil!

There was a new award this year called The Tom Crowley award.  Tom Crowley was the General Manager of the Intercontinental Hotel and a committee member of the HCPTA, which is how HR in hospitality were known twenty years ago.  Tom encouraged and promoted the concept of recognition in the workplace. Very sadly Tom died on Christmas Day 2010 at the very young age of 62.  His widow Constantina Crowley presented the award along with sculptor Oliver Berchmans, who worked with Tom at the Intercontinental Hotel.  Another surprise for the evening was from Ian Burke of Caterer.com who generously offered to donate £2,500 by way of a Scholarship towards the Human Resources career progression of one award winner!  Ian pledged to offer this Scholarship each year – a very worthy and kind gesture.

The Tom Crowley Award went to the Red Carnation Hotel collection for their innovative initiatives for Excellence in Recognition.  Liz McGivern, Vice President HR said “We are so very honoured to be the first winners of this prestigious award and for being held up as good examples by industry leaders and our contemporaries.”

Natalie Wild of Marriott Hollins Hall was the very proud winner of the Links with Schools and Colleges award.  The judges recognised her for using a very proactive effort that was driven with passion and energy – simple ideas that were well executed, consistently and professionally in a tough market and a tough location – all of which illustrated that “where there’s a will there’s a way”!  Natalie said “Winning this award is a fantastic achievement, not only on a personal level but one that demonstrates the values and culture Marriott embraces as an organisation.”

The HRh Rising Star award went this year to Rakhee Patel of the Dorchester Collection.  Rakhee was recognised for her persistency and professionalism. Rakhee said “I find myself extremely honoured to be recognised by such as esteemed association.  It makes me even more engaged in Human Resources and I feel so proud to be part of Dorchester Collection and our hospitality industry!”

The award for Excellence in Learning & Talent went to PPHE Hotel Group.  This winner included a lot of detail in their entry and statistical evidence of the impact on bottom line.  They developed an innovative customer service initiative that was well researched to ensure it fitted the needs of the “Generation Y” perfectly in order to truly harness young talent.  Claire Whitehouse, Learning and Development Manager, EMEA said “We are extremely proud to have been recognised for the progress we have made over the last two years in Learning & Development.”

The final award went to Le Manoir Aux Quat’ Saisons for Excellence in HR for showing clear evidence of success and dramatic effects on the business.  This team embodies excellence in HR and so is an excellent role model for our industry.  Julia Murrell, HR Director for Le Manoir Aux Quat’ Saisons said “We are delighted to win this award and it is amazing for HR in hospitality to recognise the effort of the Human Resources team at Le Manoir and their achievements.”

The caterer.com Scholarship went to a very surprised and delighted Natalie Wild of Marriott Hollins Hall!  She stood out for the judges for her outstanding initiatives, innovation and drive.  Natalie said “I am truly overwhelmed”.  They felt that Natalie would not only certainly benefit from this prestigious and valuable Scholarship but that she would enhance her already considerable HR skills guaranteeing her a bright future in HR!  Lucky Natalie!

All in all a memorable evening was had by all!  The HR in hospitality committee would like to extend its congratulations to all its worthy winners, thanks to everyone who attended the evening and say a huge gratitude of thanks too, to our sponsors.  

Anyone within any sector of hospitality interested in getting involved or being a member should in the first instance visit the HR in Hospitality website.

The importance of work experience – a post from Anne Pierce, CEO, Springboard

 

I have a bee in my bonnet about work experience. It’s a persistent one and its buzzing away loudly at the moment – work experience is THE critical factor in influence career decisions and we need to do more and do it well.

If you think about it, there can’t be many industries that can offer the breadth of experience and diversity that the hospitality industry can. And I am not just talking about Chefs. You only need to see the enthusiasm that emanates from the likes of Fred Sirieix from Galvin at Windows when he starts talking about front of house skills and careers; or Anne Britton when she enthuses about the housekeeping profession, to see that this is a wide and varied industry that literally has something for everyone. So, the opportunities are many in number and variety, but our previous research shows that we still have some work to do when it comes to executing work experience to the right standard.

At Springboard, we are committed to driving quality work experience in industry through our accredited Quality Standard and support programme INSPIRE – It’s this quality standard that we want the industry to unite behind and deliver truly great work experience. The INSPIRE standard  ensures that all work experience delivered by hotels, F&SM, restaurants, pubs, bars and private members clubs is of a high standard, relevant, challenging and part of a longer term resourcing strategy. It aims to inspire not only the young, but adult jobseekers, career changers, returners to work, the long term unemployed and also people who face multiple disadvantages to work, into fruitful careers and sustainable employment within hospitality. It also raises the industry profile by showcasing the benefits of working within the industry through the means of high quality work experience.

On-going Springboard research into the influences around career choice shows that there are many factors that contribute to the career decision process – and we need to make sure that our industry is well portrayed in all of them – on-line; social media; careers magazines; consumer press; speakers in schools; TV and radio BUT work experience remains the biggest influence on career decisions – it is the deal breaker. But it can work both ways – people can be turned off by a poor work experience for ever – and what’s more they will tell everyone! Whereas, a challenging, quality work experience creates aspiration and ambition, opens people’s eyes to the exciting opportunities that they didn’t know existed and is a critical tool in helping change stereotypes of working within hospitality by showcasing the opportunities and progression that are available within the sector. It’s great to see that companies who took part in The Big Conversation committed to over 10,000 INSPIRE work experience pledges – but we need more…can you help?

Find out more about Springboard UK and their activities here.

Springboard study shows that school leavers represent a huge opportunity for the hospitality industry

Research from Springboard shows that 82% of school leavers don’t know what they want to do when they leave full time education. Of those 53% would positively consider a career in the hospitality sector, double the number of those questioned back in 2005.

Commenting, Springboard CEO, Anne Pierce said: “The study tells us two things, one that we have a huge opportunity and secondly that young people understand that the sector is a great place to work, something that Springboard and its supporters have been dedicating huge energy and resource to for over 23 years.”

Adding: ”On-going Springboard research into the influences around career choice shows that there are many factors that contribute to the career decision process – and we’re here to help ensure that the hospitality, tourism and leisure industry is well portrayed in all of them – on-line; social media; careers magazines; consumer press; speakers in schools; TV and radio, but work experience remains the biggest influence on career decisions – it is the deal breaker. Work experience helps with the exploration of career opportunities and it is an important tool in helping change stereotypes of working within hospitality by showcasing the opportunities and progression that are available within the sector.”

Work Experience is critically important if we are to attract the right talent because it:

  • Opens people’s eyes to the breadth of opportunities that exist
  • Show-cases career progression
  • Motivates people to think about the industry and your company as their positive career choice
  • Provides opportunities for talent spotting
  • Builds and develops new and existing skills for you and the student
  • Challenges industry stereotypes
  • Influences career decisions/choices
  • Provides an opportunity to widen the talent pool
  • Enhances the students’ employability
  • Provides a realistic perspective of your business and the sector
  • Inspiring work based learning
  • Allows your organisation to review best practice and make better decisions
  • Builds innovation within the organisation
  • Raises the industry profile 
  • Is a cost effective recruitment tool

 But it needs to be done well, which is why Springboard developed the Quality Standard for Work Experience INSPIRE for the hospitality industry. Smart employers are adopting the standard to guarantee quality work experience. Alongside their INSPIRE programme, Springboard also run initiatives such as FutureChef. FutureChef helps young people aged 12-16 to learn to cook. It inspires them to explore food and cooking as a life skill by developing their culinary talent and informing them about entry routes into the hospitality industry.

Springboard also runs programmes to help young people leaving full time education experience a supported transition into employment and great careers throughout the industry – for those 82% of young people who don’t know what they want to do when they leave school, they would do well to check into Springboard’s KickStart programmes

Springboard are an organisation dedicated to promoting the hospitality, leisure and tourism industry as a great place to work and build a career.

For more information click here.

Competition for hospitality jobs hits new high

 

The latest Hospitality Employment Index report from Caterer.com and People 1st shows that whilst the number of UK hospitality jobs has remained stable over the last year, the number of applications has leapt by 17% with more than 1,000,000 over the quarter. All areas of the country saw an increase in applications ranging from 35% in London and 43% in the North West, to huge increases of 71% in Scotland and 114% in Wales.

The quarterly report, produced by Caterer.com, the UK’s leading specialist hospitality recruitment website and People 1st, the sector skills council for the hospitality, passenger transport, travel and tourism in the UK, also contains specific analysis of the hotel sector, where applications averaged 62 per job across Hotel Management, Housekeeping, Porter, Reception – Concierge and Reservations Manager roles.

Although the hospitality industry has suffered skills shortages for some time, these soaring application levels do not herald an easy time for hospitality recruiters. Brian Wisdom, Chief Executive, People 1st explained:
“Despite these high levels of competition, some businesses still struggle to recruit people with the skills and personalities they need. Within the hotel industry, not only does this affect overall productivity levels but it also has a knock-on effect to labour turnover. This results in an ongoing need to replace staff who lack the motivation and commitment to remain with the company for a prolonged period.”

Although the level of competition for roles has risen within hotels, so has the proportion of hotel employers reporting that they have vacancies, hard-to-fill vacancies and skills shortage vacancies, illustrating that few people stay in the industry long term. In fact, one fifth of the existing hotel workforce leaves each year. To make matters tougher still, there have been 154,000 new hotel jobs created throughout the UK since 2010.

Ian Burke, Website Director, Caterer.com, commented: “Whilst industry skills shortages make life difficult for employers, they can position themselves to ensure that they recruit and retain staff that fit their desired profile. The question for hospitality employers now is how to attract and retain the most relevant candidates. There is no one simple solution, but a key component is to have a strong and meaningful employer brand, something which an increasing number of hospitality employers are successfully embracing.”

The Hospitality Employment Index is available to download free of charge at: www.caterer.com/hei 

Biking for Breast Cancer Care

 

The Mercure Edinburgh City Hotel team is doing a tour of the Scottish Mercure hotels – on an exercise bike! The hotel volunteers will cycle the equivalent of a journey starting at Mercure Ayr and finishing at Mercure Inverness visiting Glasgow, Livingston, Edinburgh and Perth en route. The hotel is on its way to raising a target of £2000 for Breast Cancer Care and the challenge will take place at the entrance to the Mercure Edinburgh City Hotel on Princes Street on Thursday 22nd and Friday 23rd August. Commenting on the event James Fraser, General Manager said ‘We are delighted to help in any way to this worthwhile cause and the hotel team is fully committed to reaching the target. I am also trying to lose some weight in a separate quest so hopefully my shift on the bike on Thursday will help me towards that goal.’

For more information contact:

James Fraser, General Manager Mercure Edinburgh City – Princes Street Hotel.

Gm.mercureedinburgh@jupiterhotels.co.uk

Mobile 07917830694.

Click here to donate.

 

Springboard to recognise Hospitality, Leisure and Tourism Industry with their ‘Awards For Excellence 2013

The Springboard Awards for Excellence 2013 will celebrate and reward inspiring people, organisations and initiatives – those that work hard to elevate the profile of the industry as an employer and demonstrating an ability to attract and retain talent.

Last year’s winners included: Raymond Blanc’s Le Manoir, Charles Wells, InterContinental London Park Lane and David Mulcahy, who received the coveted Chris Beaumont Award.

Commenting, Springboard CEO, Anne Pierce said: “The Springboard Awards for Excellence 2013 will recognise the very best in the industry. The process of entering the awards will help businesses identify their achievements as organisations and the outstanding work carried out by the individuals within it. Winning an award has a significant and positive impact on both business and your employees.”

Closing date for entries is 13th September 2013 with the Award winners announced at a spectacular celebration evening on 1st November 2013 at the Novotel London West.

For more information, or to enter, click here.

Categories:

Promoting Careers

The Springboard Ambassador Award – sponsored by SSP UK

Best Regional Initiative

The New Media Award – sponsored by drp Group

The Education Pipeline Award

Attracting & Developing People

Best Student Placement Provider – sponsored by James Hallam

Best Recruitment Initiative – sponsored by Caterer.com

The Young People Award – sponsored by American Express

The People Innovation Award – sponsored by LaunchPad Recruits

Best Chef Strategy – sponsored by HandPicked Hotels

Best Management Strategy – sponsored by LifeTime

Best Food & Beverage Strategy

Best Employment Practice

The Diversity In Employment Award – sponsored by Dunleavy White

Best Career Progression Award – sponsored by LCBT

The Retention Award – sponsored by Axminster

The Corporate Responsibility Award – sponsored by BonaSystems

Best Employer Award – sponsored by Charnwood Training

The Chris Beaumont Special Award – sponsored by 3663

 

HR in Hospitality Awards 2013 shortlist announcement

Shortlist revealed for the HR in Hospitality Awards 2013

The shortlist has been revealed for the prestigious HR in Hospitality Awards 2013. The winners will be announced at the awards on the 6th of September at the Park Plaza Riverbank London. The shortlist includes worthy individuals and teams from Red Carnation Hotels, CH & Co, The Dorchester Collection and Intercontinental London Park Lane.

As part of the awards, Caterer.com is this year launching a special scholarship to one lucky individual in the form of financial support for learning and development. Carl Smith, HR in hospitality’s chairman said “This is a generous gesture which will be announced on the night. The recipient may not be one of the actual winners but somebody who has shown they are serious about a career in HR within hospitality. Watch this space!” 

Carl added “I particularly wanted to thank our sponsors.  We have very loyal support from DLA Piper and Davidson Asset Management again this year and we are thrilled they have chosen to sponsor us again. I am also very proud to announce that Upskill People are our third sponsors for 2013. Upskill People Ltd is a pioneer in online learning for hospitality. They have always been at the forefront of developing fully interactive and highly engaging courses so employees learn quickly, retain new knowledge and implement skills, saving HR people and the business, time and money”.

Pete Fullard, Creative Director of Upskill People Ltd added “We’ve been closely involved with HR in hospitality for a number of years and really appreciate their involvement and support of the industry. As we specialise in online learning for hospitality, we’re delighted to be able to sponsor the Learning and Development Category for the awards and also to support HR in hospitality throughout the year. It’s a great opportunity and we’re delighted to be on board.”

Tickets for the awards can be booked directly with Kim Raynes at kim.raynes@pmsr.com for £100 + vat each.

HR in Hospitality supports the two closely associated charities to hospitality – Springboard and Hospitality Action on the awards night. 

The shortlist is as follows:

Tom Crowley Award (Excellence in Promotion Recognition)

The Team at Jumeirah Lowndes Hotel

HR Team at Red Carnation Hotels 

Rising Star Award:

Lana Clark – The Waldorf Hilton London
Rakhee Patel – The Dorchester Collection
Kerry Haynes – CH & Co

Award for Excellence in forging links with schools and colleges:

Natalie Wild at Marriot Hollins Hall Hotel
HR team at Red Carnation 

Award for Excellence in Learning and Talent:

Café Royal People & Development Team
Intercontinental London Park Lane
PPHE Hotel Group

Award for Excellence in HR:

Pauline Vallance & The HR Team – Brookwood Partnership
CH & Co
The HR Team – Le Manoir aux Quat’Saisons

HR in Hospitality

The Association provides a forum for Human Resources professionals & other interested parties within the hospitality industry. The HCPTA was formed in May 1975 out of an amalgamation between the Hotel & Catering Personnel Managers Association which was founded in 1968, and The Hotel & Catering Training Association founded in 1966. The association was renamed H.R. in Hospitality in March 2009.

For further information please contact HR in hospitality board members Kim Raynes kim.raynes@pmsr.com or Liz McGivern lmcgivern@rchmail.com.

 

Careers in Hospitality, an exhibition running from 28th-29th April 2014

Recruit, promote, get involved…

In an industry where there is a high skills shortage, employers need to work hard to attract the right candidates. It’s often a good idea to supplement tried and tested ways of recruiting with something extra.  Exhibiting at a face to face event gives you the chance to meet potential new talent and showcase your employer brand. This is why Caterer.com are proud to sponsor Careers in Hospitality, part of Hotelympia.

Whether you are a hotel, restaurant, pub, recruitment consultant, or training specialist there are many reasons to exhibit at Careers in Hospitality:

  • Gain face-to-face interaction with potential new candidates to fill your current vacancies
  • Promote your brand and show the industry why they would want to work for your company
  • Meet over 33,000 professionals with jobs including: general managers, chefs, operations managers, front of house managers, I.T managers, purchasing managers, hospitality/catering students plus many more
  • Careers in Hospitality  is co-located with Hotelympia – the UK’s leading foodservice  & hospitality event

This will be a very lively area of Hotelympia and there may be opportunities to get involved in the fun on the Careers Stage – panel debates, seminars and interviews featuring live demonstrations.

Exhibitors will have their current vacancies advertised on a dedicated online Hotelympia job page through Caterer.com. This will also be accessible at the show for visitors to browse.

These are just some of the benefits of exhibiting at Careers in Hospitality. To see the latest floor plan and find out about the special Careers in Hospitality stand packages call Lyndsey Martin on 020 7886 3058 or email Lyndsey.martin@freshmontgomery.co.uk

For more details click here.

Who is going to win at the prestigious AA Hospitality Awards 2013?

The AA Awards are amongst the most prestigious national awards of their kind and draw on the unrivalled knowledge and expertise of the AA inspectorate and other industry professionals involved in the judging process.

Winners are selected in recognition of excellence and success within their award category, having shown a significant improvement within the preceding 12 to 18 months and proving their dedication to raising industry standards and enhancing both their guest and diner experiences. Attended by world-renowned chefs, prominent hoteliers and restaurateurs, hospitality gurus and key media, and with a celebrity host and entertainment, the AA Hospitality Awards is a highlight in the industry calendar and truly is a night to remember!

Over the course of the evening, the event recognises and rewards the excellent services provided by our very best establishments, in addition to acting as the initial high-profile launch of the latest editions of the AA’s range of lifestyle guides.

Guests are treated to a champagne reception followed by a sensational gourmet meal created by a high-profile chef, and receive a goody bag at the end of the event containing the AA Restaurant and Hotel Guide 2014.

This years award categories:

AA Pub of the Year for England

AA Wine Award

AA Restaurant of the Year

AA New Four Rosette Award

AA New Five Rosette Award

AA Chefs’ Chef of the Year Award

AA Small Hotel Group of the Year Award

AA Hotel Group of the Year Award

AA Eco Hotel of the Year Award

AA Eco Hotel Group of the Year Award

AA Food Service Award

AA Hotel of the Year Award

AA Lifetime Achievement Award

Sponsors

Beacon

Brief your market

Caterer.com

D-Energi

Food & Travel Magazine

Matthew Clark

People 1st

Villeroy & Boch

People 1st

To purchase tickets to the 2013 AA Hospitality Awards click here.

 

We are proud to announce the shortlist for the Best Employers in Hospitality Awards 2013

Hospitality employees name the best places to work

Shortlist Revealed for Caterer.com’s Best Employers in Hospitality Awards 2013

Yo! Sushi, QMH, Salt Yard Group, One Aldwych, Harbour & Jones, Jamie Oliver’s Fifteen Cornwall, Peach Pub Company and Young & Co’s Brewery know what it takes to be the best employers in hospitality. These companies and 42 more have been shortlisted for the Best Employers in Hospitality Awards 2013 England & Wales.

Run by leading online job-board Caterer.com, these prestigious industry awards showcase the very best hospitality employers, celebrating the efforts they have made to become truly great places to work.

The Best Employers in Hospitality Awards have grown organically over the three years since launch. The awards are not judged by a panel but completely independently by the employees of the companies who enter, via an online employee engagement survey provided by Purple Cubed. The Best Employers in Hospitality Awards are unique in this approach within the hospitality industry.

The 15 category awards will go to employers from all sectors and of all sizes, from huge national brands through to small independently owned properties. The most coveted award will go to the employer in the number one spot who will be named as the best employer in hospitality

The winners will be announced, along with the Top 50 Best Employers in Hospitality, at a glittering black tie awards dinner on 30th September at the Lancaster Hotel, in London. The event sees hundreds of HR professionals, hospitality employers and their teams come together for an evening of fine food, wine and entertainment. Table and ticket bookings are now being taken via the event website.

Director of Caterer.com, Ian Burke says: “What makes these awards significant is that they uniquely recognize the best employers in the hospitality industry based ONLY on the opinion of their employees. The most talented candidates naturally want to work for the best employers and these awards allow hospitality companies to showcase what sets them apart. Entries this year have come from businesses of all sizes, from all sectors and from right across England and Wales. The number of entries has increased year on year and for the 2013 Awards nearly 6000 employees have completed the surveys, which is incredible. To be shortlisted and in the Top 50 Best Employers in Hospitality is a massive achievement in itself, and the 30th September awards will be a celebration not just for the winners but for all in the room!”

The Best Employers in Hospitality Awards 2013 England and Wales category shortlists are as follows:

BEST LARGE GROUP HOTEL EMPLOYER
QHotels
QMH UK Limited
Radisson Blu Edwardian Hotels
The Dorchester and 45 Park Lane

BEST MEDIUM GROUP HOTEL EMPLOYER
Classic Lodges
Hilton London Heathrow Airport Terminal 5
Sheraton Skyline Hotel

BEST SMALL GROUP HOTEL EMPLOYER
Holiday Inn Express Burnley
Hotel Indigo London Kensington – Earl’s Court
Sleeperz Hotel Newcastle

BEST LARGE INDEPENDENT HOTEL EMPLOYER
One Aldwych
The Cavendish London
The Runnymede on Thames Hotel
Victory Services Club

BEST MEDIUM INDEPENDENT HOTEL EMPLOYER
The Ampersand Hotel
Abbey House Hotel
Gravetye Manor

BEST SMALL INDEPENDENT HOTEL EMPLOYER
Birchover Hotel Apartments Ltd
Casa Hotels Ltd
Collingham Serviced Apartments
Summit Hotels Ltd

BEST CONTRACT CATERER EMPLOYER

Beales Gourmet Ltd
Galloping Gourmet
Harbour & Jones
The Good Eating Company Ltd

BEST LARGE PUB/BAR EMPLOYER
Geronimo Inns
Peach Pub Company
Young and Co’s Brewery PLC

BEST MEDIUM PUB/BAR EMPLOYER
Be At One Cocktail Bars
Ideal Collection
Urban Leisure Group

BEST SMALL PUB/BAR EMPLOYER
CD Pub Co. Ltd.
Jolly Fine Pubs
Mothership Group

BEST LARGE GROUP RESTAURANT EMPLOYER
La Tasca Restaurants
Yo! Sushi

BEST MEDIUM GROUP RESTAURANT EMPLOYER
Dishoom
Jason Atherton Restaurant Holdings Ltd
The Roof Gardens

BEST LARGE INDEPENDENT RESTAURANT EMPLOYER
Tampopo
The Breakfast Club

BEST MEDIUM INDEPENDENT RESTAURANT EMPLOYER
Koh Thai Tapas
Jamie Oliver’s Fifteen Cornwall
MASH
Salt Yard Group

BEST SMALL INDEPENDENT RESTAURANT EMPLOYER
Benares Restaurant
Cantina Laredo
Dinish Restaurants Ltd
Forbury’s Restaurant
Mya Lacarte

For further information, please email Kathy Dyball on kathy.dyball@caterer.com / 020 7572 4287 ormia.brodie@caterer.com / 020 7572 4292.

For full information on the Awards visit: http://www.bestemployersinhospitality.com/

Twitter: #bestemployers2013 will follow the story of this year’s awards

LinkedIn: Caterer.com – Best Employers in Hospitality

 

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