Springboard to recognise Hospitality, Leisure and Tourism Industry with their ‘Awards For Excellence 2013

The Springboard Awards for Excellence 2013 will celebrate and reward inspiring people, organisations and initiatives – those that work hard to elevate the profile of the industry as an employer and demonstrating an ability to attract and retain talent.

Last year’s winners included: Raymond Blanc’s Le Manoir, Charles Wells, InterContinental London Park Lane and David Mulcahy, who received the coveted Chris Beaumont Award.

Commenting, Springboard CEO, Anne Pierce said: “The Springboard Awards for Excellence 2013 will recognise the very best in the industry. The process of entering the awards will help businesses identify their achievements as organisations and the outstanding work carried out by the individuals within it. Winning an award has a significant and positive impact on both business and your employees.”

Closing date for entries is 13th September 2013 with the Award winners announced at a spectacular celebration evening on 1st November 2013 at the Novotel London West.

For more information, or to enter, click here.


Promoting Careers

The Springboard Ambassador Award – sponsored by SSP UK

Best Regional Initiative

The New Media Award – sponsored by drp Group

The Education Pipeline Award

Attracting & Developing People

Best Student Placement Provider – sponsored by James Hallam

Best Recruitment Initiative – sponsored by Caterer.com

The Young People Award – sponsored by American Express

The People Innovation Award – sponsored by LaunchPad Recruits

Best Chef Strategy – sponsored by HandPicked Hotels

Best Management Strategy – sponsored by LifeTime

Best Food & Beverage Strategy

Best Employment Practice

The Diversity In Employment Award – sponsored by Dunleavy White

Best Career Progression Award – sponsored by LCBT

The Retention Award – sponsored by Axminster

The Corporate Responsibility Award – sponsored by BonaSystems

Best Employer Award – sponsored by Charnwood Training

The Chris Beaumont Special Award – sponsored by 3663


HR in Hospitality Awards 2013 shortlist announcement

Shortlist revealed for the HR in Hospitality Awards 2013

The shortlist has been revealed for the prestigious HR in Hospitality Awards 2013. The winners will be announced at the awards on the 6th of September at the Park Plaza Riverbank London. The shortlist includes worthy individuals and teams from Red Carnation Hotels, CH & Co, The Dorchester Collection and Intercontinental London Park Lane.

As part of the awards, Caterer.com is this year launching a special scholarship to one lucky individual in the form of financial support for learning and development. Carl Smith, HR in hospitality’s chairman said “This is a generous gesture which will be announced on the night. The recipient may not be one of the actual winners but somebody who has shown they are serious about a career in HR within hospitality. Watch this space!” 

Carl added “I particularly wanted to thank our sponsors.  We have very loyal support from DLA Piper and Davidson Asset Management again this year and we are thrilled they have chosen to sponsor us again. I am also very proud to announce that Upskill People are our third sponsors for 2013. Upskill People Ltd is a pioneer in online learning for hospitality. They have always been at the forefront of developing fully interactive and highly engaging courses so employees learn quickly, retain new knowledge and implement skills, saving HR people and the business, time and money”.

Pete Fullard, Creative Director of Upskill People Ltd added “We’ve been closely involved with HR in hospitality for a number of years and really appreciate their involvement and support of the industry. As we specialise in online learning for hospitality, we’re delighted to be able to sponsor the Learning and Development Category for the awards and also to support HR in hospitality throughout the year. It’s a great opportunity and we’re delighted to be on board.”

Tickets for the awards can be booked directly with Kim Raynes at kim.raynes@pmsr.com for £100 + vat each.

HR in Hospitality supports the two closely associated charities to hospitality – Springboard and Hospitality Action on the awards night. 

The shortlist is as follows:

Tom Crowley Award (Excellence in Promotion Recognition)

The Team at Jumeirah Lowndes Hotel

HR Team at Red Carnation Hotels 

Rising Star Award:

Lana Clark – The Waldorf Hilton London
Rakhee Patel – The Dorchester Collection
Kerry Haynes – CH & Co

Award for Excellence in forging links with schools and colleges:

Natalie Wild at Marriot Hollins Hall Hotel
HR team at Red Carnation 

Award for Excellence in Learning and Talent:

Café Royal People & Development Team
Intercontinental London Park Lane
PPHE Hotel Group

Award for Excellence in HR:

Pauline Vallance & The HR Team – Brookwood Partnership
CH & Co
The HR Team – Le Manoir aux Quat’Saisons

HR in Hospitality

The Association provides a forum for Human Resources professionals & other interested parties within the hospitality industry. The HCPTA was formed in May 1975 out of an amalgamation between the Hotel & Catering Personnel Managers Association which was founded in 1968, and The Hotel & Catering Training Association founded in 1966. The association was renamed H.R. in Hospitality in March 2009.

For further information please contact HR in hospitality board members Kim Raynes kim.raynes@pmsr.com or Liz McGivern lmcgivern@rchmail.com.


Careers in Hospitality, an exhibition running from 28th-29th April 2014

Recruit, promote, get involved…

In an industry where there is a high skills shortage, employers need to work hard to attract the right candidates. It’s often a good idea to supplement tried and tested ways of recruiting with something extra.  Exhibiting at a face to face event gives you the chance to meet potential new talent and showcase your employer brand. This is why Caterer.com are proud to sponsor Careers in Hospitality, part of Hotelympia.

Whether you are a hotel, restaurant, pub, recruitment consultant, or training specialist there are many reasons to exhibit at Careers in Hospitality:

  • Gain face-to-face interaction with potential new candidates to fill your current vacancies
  • Promote your brand and show the industry why they would want to work for your company
  • Meet over 33,000 professionals with jobs including: general managers, chefs, operations managers, front of house managers, I.T managers, purchasing managers, hospitality/catering students plus many more
  • Careers in Hospitality  is co-located with Hotelympia – the UK’s leading foodservice  & hospitality event

This will be a very lively area of Hotelympia and there may be opportunities to get involved in the fun on the Careers Stage – panel debates, seminars and interviews featuring live demonstrations.

Exhibitors will have their current vacancies advertised on a dedicated online Hotelympia job page through Caterer.com. This will also be accessible at the show for visitors to browse.

These are just some of the benefits of exhibiting at Careers in Hospitality. To see the latest floor plan and find out about the special Careers in Hospitality stand packages call Lyndsey Martin on 020 7886 3058 or email Lyndsey.martin@freshmontgomery.co.uk

For more details click here.

Who is going to win at the prestigious AA Hospitality Awards 2013?

The AA Awards are amongst the most prestigious national awards of their kind and draw on the unrivalled knowledge and expertise of the AA inspectorate and other industry professionals involved in the judging process.

Winners are selected in recognition of excellence and success within their award category, having shown a significant improvement within the preceding 12 to 18 months and proving their dedication to raising industry standards and enhancing both their guest and diner experiences. Attended by world-renowned chefs, prominent hoteliers and restaurateurs, hospitality gurus and key media, and with a celebrity host and entertainment, the AA Hospitality Awards is a highlight in the industry calendar and truly is a night to remember!

Over the course of the evening, the event recognises and rewards the excellent services provided by our very best establishments, in addition to acting as the initial high-profile launch of the latest editions of the AA’s range of lifestyle guides.

Guests are treated to a champagne reception followed by a sensational gourmet meal created by a high-profile chef, and receive a goody bag at the end of the event containing the AA Restaurant and Hotel Guide 2014.

This years award categories:

AA Pub of the Year for England

AA Wine Award

AA Restaurant of the Year

AA New Four Rosette Award

AA New Five Rosette Award

AA Chefs’ Chef of the Year Award

AA Small Hotel Group of the Year Award

AA Hotel Group of the Year Award

AA Eco Hotel of the Year Award

AA Eco Hotel Group of the Year Award

AA Food Service Award

AA Hotel of the Year Award

AA Lifetime Achievement Award



Brief your market



Food & Travel Magazine

Matthew Clark

People 1st

Villeroy & Boch

People 1st

To purchase tickets to the 2013 AA Hospitality Awards click here.


We are proud to announce the shortlist for the Best Employers in Hospitality Awards 2013

Hospitality employees name the best places to work

Shortlist Revealed for Caterer.com’s Best Employers in Hospitality Awards 2013

Yo! Sushi, QMH, Salt Yard Group, One Aldwych, Harbour & Jones, Jamie Oliver’s Fifteen Cornwall, Peach Pub Company and Young & Co’s Brewery know what it takes to be the best employers in hospitality. These companies and 42 more have been shortlisted for the Best Employers in Hospitality Awards 2013 England & Wales.

Run by leading online job-board Caterer.com, these prestigious industry awards showcase the very best hospitality employers, celebrating the efforts they have made to become truly great places to work.

The Best Employers in Hospitality Awards have grown organically over the three years since launch. The awards are not judged by a panel but completely independently by the employees of the companies who enter, via an online employee engagement survey provided by Purple Cubed. The Best Employers in Hospitality Awards are unique in this approach within the hospitality industry.

The 15 category awards will go to employers from all sectors and of all sizes, from huge national brands through to small independently owned properties. The most coveted award will go to the employer in the number one spot who will be named as the best employer in hospitality

The winners will be announced, along with the Top 50 Best Employers in Hospitality, at a glittering black tie awards dinner on 30th September at the Lancaster Hotel, in London. The event sees hundreds of HR professionals, hospitality employers and their teams come together for an evening of fine food, wine and entertainment. Table and ticket bookings are now being taken via the event website.

Director of Caterer.com, Ian Burke says: “What makes these awards significant is that they uniquely recognize the best employers in the hospitality industry based ONLY on the opinion of their employees. The most talented candidates naturally want to work for the best employers and these awards allow hospitality companies to showcase what sets them apart. Entries this year have come from businesses of all sizes, from all sectors and from right across England and Wales. The number of entries has increased year on year and for the 2013 Awards nearly 6000 employees have completed the surveys, which is incredible. To be shortlisted and in the Top 50 Best Employers in Hospitality is a massive achievement in itself, and the 30th September awards will be a celebration not just for the winners but for all in the room!”

The Best Employers in Hospitality Awards 2013 England and Wales category shortlists are as follows:

QMH UK Limited
Radisson Blu Edwardian Hotels
The Dorchester and 45 Park Lane

Classic Lodges
Hilton London Heathrow Airport Terminal 5
Sheraton Skyline Hotel

Holiday Inn Express Burnley
Hotel Indigo London Kensington – Earl’s Court
Sleeperz Hotel Newcastle

One Aldwych
The Cavendish London
The Runnymede on Thames Hotel
Victory Services Club

The Ampersand Hotel
Abbey House Hotel
Gravetye Manor

Birchover Hotel Apartments Ltd
Casa Hotels Ltd
Collingham Serviced Apartments
Summit Hotels Ltd


Beales Gourmet Ltd
Galloping Gourmet
Harbour & Jones
The Good Eating Company Ltd

Geronimo Inns
Peach Pub Company
Young and Co’s Brewery PLC

Be At One Cocktail Bars
Ideal Collection
Urban Leisure Group

CD Pub Co. Ltd.
Jolly Fine Pubs
Mothership Group

La Tasca Restaurants
Yo! Sushi

Jason Atherton Restaurant Holdings Ltd
The Roof Gardens

The Breakfast Club

Koh Thai Tapas
Jamie Oliver’s Fifteen Cornwall
Salt Yard Group

Benares Restaurant
Cantina Laredo
Dinish Restaurants Ltd
Forbury’s Restaurant
Mya Lacarte

For further information, please email Kathy Dyball on kathy.dyball@caterer.com / 020 7572 4287 ormia.brodie@caterer.com / 020 7572 4292.

For full information on the Awards visit: http://www.bestemployersinhospitality.com/

Twitter: #bestemployers2013 will follow the story of this year’s awards

LinkedIn: Caterer.com – Best Employers in Hospitality


The 2013 HR in Hospitality Awards for Excellence

Caterer.com are proud to support HR in hospitality and to sponsor their annual Awards for Excellence which takes place on 6th September at the Park Plaza Riverbank London. Nominations are in and the shortlist is soon to be announced.


  • HR in Hospitality Rising Star
  • Excellence in Human Resources
  • Excellence in Learning & Talent Development
  • Excellence in establishing links with Schools & Colleges
  • The Tom Crowley Award (formally known as Excellence by an Operations/Line Manager)

HR in hospitality’s chairman, Carl Smith said “I particularly want to thank our sponsors. We have very loyal support from DLA Piper and Davidson Asset Management and we are thrilled they have chosen to sponsor us again this year. I am also very proud to announce that Upskill People (pioneer in online learning for hospitality) are our third sponsors for 2013. They have always been at the forefront of developing fully interactive and highly engaging courses so employees learn quickly to, retain new knowledge and implement skills which saves HR people and the business, time and money”.

Pete Fullard, Creative Director of Upskill People Ltd added “We’ve been closely involved with HR in hospitality for a number of years and really appreciate their involvement and support of the industry. As we specialise in online learning for hospitality, we’re delighted to be able to sponsor the Learning and Development Category for the awards and also to support HR in hospitality throughout the year. It’s a great opportunity and we’re delighted to be on board.”

We are delighted to announce that this year’s awards will also see the launch of the Caterer.com Scholarship, which will provide a career development grant to the most deserving HR professional.

Click here to find out more about the HR in Hospitality Awards for Excellence.

Passion for Engagement: by Emma Jayne – HR Director at The Savoy and HR in hospitality committee member

I was delighted last evening to be hosting HRIH’s latest event at The Savoy when we welcomed Jonathan Austin, Founder and CEO of Best Companies as our guest speaker. I am fortunate to have the privilege to work closely with Jonathan in the last eighteen months, through our desire to improve and evolve our levels of engagement at The Savoy as well as climb up the charts on the Sunday Times Top 100 Companies and whenever we meet, whether for a coffee, breakfast or otherwise, I am always struck by Jonathan’s passionate approach to the subject of engagement.

I hoped our beautiful hotel and great guest speaker were the right recipe to entice my industry colleagues to an HRIH Event on a balmy Thursday evening in July and we had almost 50 come along which we were very pleased about.

Jonathan spoke to us in his usual style, a mixture of storytelling, amusement, emotion, fact and theory – it was fascinating. We looked at ‘Servant Leadership’, the energy inside organisations, watched  a couple of amusing videos highlighting great colleague engagement from Southwest Airlines and not so great from United Airlines too with some amazing stats on the hits these short films received! We looked at the difference between measuring satisfaction to measuring engagement which  I think was a bit of a light bulb moment for me personally as well as how important it is to have a vision and values statement that are simple and resonate with your business ethic.

One of the other things that really struck a chord with me, as I suspect did also with my colleagues in the room is that the winners of the Sunday Times awards last year, Pets at Home and Iceland, their average salaries come in way below £20,000 pa across the business but yet they have seriously high levels of engagement all across their organisations, meaning that money isn’t always the only motivator…good to know because none of us went into hospitality wanting to make our fortune (hopefully!)

As always after an interaction with Jonathan, I am left feeling excited about the future, I have a couple of new ideas to introduce to the engagement agenda at The Savoy and I am looking forward to his next visit already.

Click here to find out more about HR in Hospitality events, learning sessions and membership. 

Professionalising the Profession : a post from HR in hospitality


The latest event held by industry group HR in Hospitality focused on the importance of Continued Professional Development for HR professionals and also looked at what membership of the CIPD means.

The event, ‘Professionalising the Profession’, saw Esther O’Halloran illustrate CPD should be at the very heart of the HR profession:

“ As HR professionals spend all their time developing others they need to also ensure they develop themselves too, not only for ongoing personal learning but also to demonstrate what contribution they make to the organisations they work for.

CPD can take any format, whatever works for you; notebook, spreadsheet, mind map, pictures, on-line. There is no ‘one size fits all’ approach it must be personal to you. The CIPD has examples and templates to help get you going if you need them

Having some form of record of CPD can also help you when doing appraisals or preparing for job interviews. There are so many tools, case studies and tips on CPD all available on the CIPD web site and you are encouraged to look there. “

Sarah Hughes from the CIPD then presented what it means to be a member of the CIPD, including an explanation of how the levels of membership have changed. The level of membership is an indication of the level to which an individual works and these are outlined below:

Associate Member Those typically providing professional advice to managers across the business and supporting the HR function.

Chartered Member Those typically managing, developing and implementing HR policies that support organisational objectives.

Fellow Member Those typically leading the development of strategic HR plans that drive sustained business performance.

To see if you are recognised at the right level, visit the CIPD website. In order to gain the appropriate recognition an assessment criterion must be met.

CIPD will give credit to those HR professionals who have and are still working in HR but are yet to gain the relevant qualifications. This will be awarded in relation to this experience and knowledge gained.

To find out more about HR in hospitality events and membership visit our website

Does is add up? A post from HR in hospitality

Does it add up?

By Sam Coulstock, Vice Chairman of HR in hospitality

17 million – what is 17 million?  In the UK today, 17 million people are not able to deal with numbers – imagine getting the lift and not knowing which button to press, or not being able to give cash in a shop to pay for your shopping. It is something that most of us today do not have to worry about, but a growing number of people in the UK do.

It is likely that in your organisation, you have employees who struggle with simple maths and may not even be able to work out a simple household budget. 

Should we just accept this? Should people simply say ‘I can’t do maths’ and leave it at that? Or should we work to try and help change people’s attitude towards this issue? What can be done? Who can help?

Lots of attention is given to people who struggle with words – I for one struggled at school. Iwas diagnosed with Dyslexia from the age of 11 and was lucky to receive special attention and extra lessons. These days even more is known about the condition and is Dyslexia is widely accepted by society and employers to the extent that it is perhaps not much of a barrier any more.  But what about numbers? With literacy improving but numeracy levels deteriorating what can be done to improve this situation?

The National Numeracy organisation are launching a challenge this summer to reach 1 million people to test what level they are at and offer help, support and basic training to people who take the online challenge. I think that this is one of the most important issues facing our work force today.  With people on low incomes more likely to be affected by probelms with maths, we as responsible employers and as an industry should take the opportunity to help them.  After all, a work force that is happy is going to be more productive and effective at work.  The National Numeracy simple online challenge for your employees could have a massive impact on them and your business in the future.

HR in hospitality held an event recently at Marriott Park Lane to explore this issue. It was attended by 30 human resource and training professionals from the hospitality industry who together concluded that employers would (not should!) look at what they could do in each of the businesses they represent and take part in a pilot programme this summer. It’s a big step forward. What will you do?

About HR in hospitality

HR in hospitalityprovides a forum for Human Resources professionals & other interested parties within the hospitality industry. We hold regular networking events, learning sessions and awards. For more information visit http://www.hrinhospitality.co.uk/


Mya Lacarte Team - Best Employers in Hospitality 2012

A year as the best employers in hospitality – Mya Lacarte

What being the best employers in hospitality 2013 meant to the team at the independent restaurant Mya Lacarte.

Read more »

totaljobs GROUP

Caterer.com is a trademark of Totaljobs Group Ltd
© Copyright and database rights Totaljobs Group Ltd 2013

Working with
SpringBoard   AA Hotel Services   Hospitality   hit Scotland