Are you a best employer in hospitality?

Sometimes we can be doing a fantastic job and have the best teams working for us due to first class recruitment and on-going training and development. However, if no one ever knows about it how will they know who to strive to work for, and how will your guests know they’ve got the best people looking after them?

Best Employers in Hospitality Awards 2012 ScotlandNot all businesses find it easy to shout about their achievements in looking after their staff, which is why it is important to let your teams to do the talking for you. Many of you attended or were aware of our awards in England earlier this year that were hosted in London and now there is just over a month left to enter the Best Employers in Hospitality Awards 2012, Scotland and entries will close soon on the 6th September 2012.  Last year’s overall Best Employer award went to Summer Isles Hotel, whose focus on their staff wellbeing and motivation shone through.

Jody Marshall, General Manager, Summer Isles Hotel said;

“This year we’re getting the cream of Scottish and British workers to join us and we put this down to the award. It’s great to have the accolade of winning the Best Employer in Hospitality 2011, however the bottom line is that it is all about the people and the family unit we create to deliver excellence. The hotel is currently undergoing a rebrand to be bigger and better and we will certainly be entering the Best Employers in Hospitality Awards again this year”.

Whether you are a national brand, an independent business or a valued supplier to the hospitality industry, don’t miss out on your chance to shine at the Best Employers in Hospitality 2012 Scotland awards.  Enter now and show off your skills as a best employer.

Do you attract the best candidates?

Cafe Royal Hotel RoomAttracting the best talent out there can be encouraged by word of mouth, marketing, testimonials and more, but how can you position yourself to attract the best candidates out there?

We’ve begun one of our latest features ‘New Openings’ where we speak to companies small and large alike about their latest endeavours and how they get the right people working on there teams. When setting out to find your client the best candidates there is something to be said for the people that their brand attracts and as you know many will vary.

However when providing candidates with information about the company you may find it useful to add in any extra selling points that will enhance their brand appeal and encourage them to make the move.

The new openings section and features we provide on recruiters in the industry can be a great way to tell them more about the people they could be working with.

Take a look at some of the recent posts such as:

New hotel opening at Café Royal

Or our recent video with Hilton Hotels:

Hilton T5: how to get into hospitality

If you work with or are looking to attract extra awareness on your hospitality business then get in touch today to discuss added value opportunities available to you at

Let The Games Begin

The Olympics begin this Friday with the opening ceremony taking place in London and will run from 27 July – 12 August 2012. Over 1M people will visit the Olympic Stadium throughout the games and will be continuing to visit hospitality establishments in London. There will also be an increase in guests visiting outside of London, as well as UK residents looking to escape the mass of tourists in the city and the rest of the UK could benefit greatly.

A study for Metro shows 1,139 jobs are being advertised at the Olympic Park in Stratford, east London, and other 2012 venues. Two in five of these jobs are in hospitality and catering, paying around £95 a day.

Search our Find Local Candidates tool now to see how local and national businesses can find hospitality candidates on today.

You can customise their search based on region, sector, or skill and also get more advice about how to maximise your recruitment campaigns.

Be ready for the surge in business and keep in touch with us…

For now, let the games begin and let’s see what the Olympics brings for our wonderful industry.

The ‘Big Conversation’ – Let’s Get Recruiting

This week industry held a ‘Big Conversation‘ to highlight the importance of young people being inspired to come into the industry.

Hosted by Business in the Community (BitC), The British Hospitality Association (BHA) and Springboard, leading figures from hotels, restaurant and pubs across the UK were welcomed to discuss youth unemployment and work experience.

With hospitality as the fifth largest employer in the country and £1bn of funding to be injected by Government to get 160,000 18-24 year-olds into work over the next four years there are great prospects for new blood for the industry.

Large employers have already begun their own initiatives that will be implemented over the next three years:

  • Hilton Worldwide announced 1800 UK jobs to be created.
  • Accor unveiled a new training academy in London along with the creation of 3,500 hotel jobs.
  • Whitbread sets out to create 10,000 new jobs.
  • InterContinental Hotels Group created 1,000 jobs in the UK in 2011 and pledges to create a further 3,000.
  • The De Vere Academy hopes to have over 10,000 apprentices.

Ufi Ibrahim, Chief Executive (BHA) said, “There are about 200,000 hospitality businesses in the UK. If each one of us took just one person on-board, we’d meet our target. How difficult can that be?”

Now is the time to attract new talent into the industry to support the future pipeline of skills coming through.  As recruiters you can be the first port of call in some young people’s experience of coming into the industry and the ‘Big Conversation‘ will encourage many employers to capture a share of this market.

Speak to one of our team or visit the media centre to find out how to our online tools to attract the right talent for positions available in your business.


Over 10,000 jobs made available to Caterer and Hotelkeeper

Now provides jobs for

Last week partnered with Caterer and Hotelkeeper, the leading website for the UK hospitality community, covering the hotel, restaurant, foodservice, pubs and bar sectors. will be providing the site from immediate effect with all online job opportunities for their website.

With over 10,000 jobs available in the catering and hospitality industry this relationship will provide readers of their online recruitment section with some of the best positions available from independents and brands across all sectors.

The opportunity to attract candidates across our network has excellent coverage across the industry and what better time to begin recruiting. For more on our recruiter services get in touch via our website.

The importance of networking

Networking with like-minded people in the industry can be a fun way to meet new friends and discuss day to day business. After all we all know how hard it is to get a work/life balance with the sometimes unsociable hours that occur at peak times in the industry.

It’s important to get the balance right and meet new people, which is why we teamed up with HotCat UK back in 2010 to bring what they do best to the table. Monthly events are held in some of London’s most desirable venues, as well as regular events in Oxford and Scotland.

Ben McEwen, Director of HotCat UK said:

“Networking has really become the buzz word of recent times and these days with the prevalence of social media there is a far greater emphasis on personal networks than ever before. hotcatUK is the professional network for the hospitality industry; we aim to help our members who come from all sectors of the industry to come together, share best practice and gain mutual benefit from networking. On a personal level I always enjoy meeting new people through networking and  I’ve enjoyed a variety of opportunities and introductions which would have not been there otherwise. Quite simply my advice is just do it, you really never know who you’re going to meet!”

HotCat UK is the perfect way to meet and stay in touch with people and keep up to date with some great opportunities for careers, events and having fun. With over 4,000 people on the network they’ll be something or someone of interest.

Find out more today on

You can also sign up to our monthly newsletter for further information about upcoming recruitment events and resources available on

Showcase your Talents

Shouting about what you do and highlighting what you’re best at can be challenging at times whether as an individual or a business. But if you don’t speak up and tell everyone how good you are no one will find out about these ‘golden nuggets’ and be drawn into finding out more about you?


Think of it this way; if you you were joining a dating site you would have the best picture, 100% profile, what you like and information about you – only the best bits!   As a business ask yourself if you do the same, do you highlight the best opportunities out there, shout about awards and what you’re working on?


If not then you could be missing a trick in getting the right view about your business and attracting the best talent.  Last week marked the awards of The Best Employers in Hospitality 2012 , over 350 employers from the industry attended and it was a chance for those that entered to showcase their talents as employers and recruiters.  Not only do these awards recognise those within the business but they also promote those that are shortlisted or win. A badge or award on your website or marketing collateral can make you stand out from the crowd and attract the right people for your business, both internally and externally.


BEH 2012 Mya Lacarte Winners 2012Best Employers in Hospitality 2012

The awards are held annually so start planning ahead for next years Best Employers in Hospitality 2013 and stand out from the crowd. Or if you are based in Scotland you can still apply here.  Seek out opportunities that highlight your ‘best bits’ and become known for what you’re best at – be sure that your competitors will.


The full list of the top 50 Best Employers in Hospitality England and Wales 2012 and the top 10 Recruitment Consultancy Employers can be found on the website.


Think about what you do best and how you can showcase that talent to attract the best possible candidates. For more advice or to create a tailor-made campaign visit today.

Are you on board to raise the London minimum wage?

Patrick Dempsey (Managing Director, Whitbread Hotels & Restaurants): “We are creating 10,000 jobs at Whitbread.”

Hopefully you have heard the positive news that InterContinental Hotels (IHG) will become the first UK hotel group to boost salaries to support the London Living Wage.  IHG has agreed to phased pay rises over a five-year period in each of its eight managed hotels in the capital, ensuring all staff will be receiving the London Living Wage of £8.30.  They are also creating 10,000 jobs!

The Living Wage Campaign was launched by London Citizens in 2001 and has since won over £100m for more than 10,000 low-paid workers in London.

At the British Hospitality Association Tourism & Hospitality Summit on 1 June 2012 Patrick Dempsey also revealed that the Whitbread owned, Premier Inn operator is considering introducing a London living wage.  The summit also urged fellow hospitality employers to join The Big Conversation to talk about jobs and apprentices in the industry and join together in looking at raising hospitality wages in the city. For highlights on the event visit the Summit 2012.

The event highlighted the importance for industry to work together to support the economy in hospitality and tourism in the UK and investing the right training, development, time and funding into your teams can make a difference.

For more information on The London Living Wage and how it can support your team members visit the London Living Wage Foundation.

Check out our Salary Checker to see how salaries fair in the industry.

Download our latest HEI report to find out more about the latest hospitality trends.

Hotels are top recruiters in 2012

Last week saw the release of the Hospitality Employment Index report for Q1 2012, from and People 1st. The report found that whilst the industry level of ads remain static, applications have increased and opportunities in the hotel sector remain at the highest level in hospitality.

Q1 highlighted that there was a 9% decrease in managerial positions, could argue that these positions are being filled by current team members. Working in a hotel can be a great way to branch into different roles and develop your skills in management & leadership  techniques, there are currently over 5,000 live jobs on at present.

The British Hospitality Association (BHA) reported the opening of 61 new properties in 2012 in the Greater London area, compared to the opening of 28 properties with 6,800 rooms in 2011. Some of the properties opened in 2011 were re-openings, including the re-branding of existing hotels. With this mass of new business there are opportunities opening up across the city in existing and new hotels.

To download the latest Hospitality Employment Index report here.

To view the latest new openings visit


Hilton’s Caroline Lowe on Getting Into a Career in Hospitality

For those looking for a career working with great employers and as specialists within hotels, restaurants, pubs, bars and food service – hospitality is definitely the industry for them.

More and more employers are unveiling their own journeys throughout their careers, which proves to be a useful aid for individuals looking to work in hospitality. Here at, we’re firm believers in organisations giving potential employees insights on how to acquire the right kind of experience and skills to succeed.

We went to see Caroline Lowe, director of human resources at Hilton Heathrow Terminal 5, to ask her about her career in the hotel industry and her advice on how to encourage potential employees to seek a job in hospitality.

Check out her interview here:

Read more »

totaljobs GROUP is a trademark of Totaljobs Group Ltd
© Copyright and database rights Totaljobs Group Ltd 2013

Working with
SpringBoard   AA Hotel Services   Hospitality   hit Scotland