Winner of Springboard’s FutureChef 2016 Announced

Bethan Disley-Jones, 14, was announced as the winner of Springboard’s FutureChef 2016 at the National Final beating over 8,000 contestants to claim the title of FutureChef Winner for 2016.

Caterer.com were very proud to support Springboard’s FutureChef National Final which took place at Westminster Kingsway College, London on Monday 14th March, with 12 young finalists competing to be crowned FutureChef Winner 2016. The finalists had already completed in school heats, local and regional finals before making it to the National Final, beating over 8,000 students. This event is a great  way to showcase how fun and exciting the hospitality industry is and an excellent way for employers to attract future talent. The team at Caterer.com enjoyed every moment of the final, especially visiting the sponsors at their stands and taking part in the fun activities they had to offer. The highlight for us was hearing the winner announced and seeing how happy all participants were to have made the final.

Serving up a menu of chicken with sundried tomatoes and chorizo mousse, followed by a dessert of baked pear with raspberry sorbet, Bethan from Pensby High School in Merseyside cooked her way into the judge’s hearts at the Springboard’s FutureChef 2016 National Final competition.

On hearing she won Springboard’s FutureChef 2016 Bethan said, ‘I entered FutureChef because I saw what past winners had achieved and I wanted the chance to do the same. It’s amazing to have won and I feel FutureChef will give me lots of opportunities for employment’.

Springboard’s FutureChef, is a nationwide culinary initiative delivered in 723 schools nationwide. The main goal of FutureChef is to help young people aged 12-16 to learn the vital life skills of cooking and understanding nutrition, as well as providing invaluable insight into and inspiration for building a career within the hospitality industry. Key sponsors include the Worshipful Company of Cooks and the Savoy Educational Trust.

Springboard’s Dee Smith, Regional Director for London South-East, said “Congratulations to all of our hard-working, committed finalists – they have all been part of a great FutureChef.  It really is amazing to see the quality of work by young chefs improve year on year, the talent we see as a result of the Springboard FutureChef initiative is remarkable and Bethan is a true winner.”

Celebrated Chef Brian Turner CBE said “It has been a fantastic day and it’s good to see so many dedicated young people with so much talent. Thanks must also go to teachers and mentors who make such a great contribution to the success of the event. Bethan is a great winner.”

Bethanwins a spectacular experience at Henley Regatta in July 2016 courtesy of sponsor Sodexo. She will work behind the scenes at the world famous event in the fine dining Fawley Meadows restaurant with Sodexo Prestige Executive Chefs and will join her parents and guests for a meal, a boat trip on the Thames, and a day’s racing along with accommodation. Bethan also receives a year’s student membership for The Craft Guild of Chefs. Her school receives £400 of vouchers courtesy of Lockhart Catering Equipment and her mentor chef Gareth Billington receives a commemorative plate.

Second place was Courtney McDowell, 16, City of Glasgow College, who receives an invitation, along with three guests, to the Delaware North box at Wembley for the Summertime Ball 2016. Courtneywill experience a work placement in the VIP area before the concert shadowing the Executive Head Chef for Hospitality, Mark Reynolds courtesy of Delaware North.

Third place – Connor Duncan, 16, Menie Estate Golf Academy, Aberdeenshire,will work with his mentor on an inspirational dinner with a celebrity chef and the Elior development chefs to produce a fine dining banquet for 100 VIP guests courtesy of Elior.

All National Finalists are given:

  • £100 cash prize from the Worshipful Company of Cooks
  • Personally embroidered aprons provided by Russums
  • Commemorative plates
  • Commemorative medals supplied by Craft Guild of Chefs
  • Personally embroidered chef jackets provided by Johnsons Stalbirdge Linen
  • Skull caps sponsored by Tonstate
  • Cookery Book courtesy of Russums

Finalists

Central and South Scotland – Courtney McDowell, 16, City of Glasgow College

East Midlands – Yasmina Lock, 13, Ratcliffe College, Leicester

East of England – Emily Eves, 13, Hartismere School, Suffolk

North East – Abbie Frost, 15, Beverley High School, East Yorkshire

Northern Ireland – Katie Russell, 14, Banbridge Academy, County Down

South West – Madi Cole, 13, Penrice Academy, St. Austell

Wales – Imogen Charles, 14, Bishop of Llandaff School, Cardiff

West Midlands – Abigail Phipps, 13, Kingsmead School, Staffordshire

North West – Bethan Disley-Jones, 14, Pensby High School, Merseyside

North Scotland – Connor Duncan, 16, Menie Golf Academy, Aberdeenshire

London – Phoebe Reeves, 15, Tanbridge House School,

South East – Sophie Holman, 14, Bromley College, Orpington

Judges

David Mulcahy, Culinary Director, Sodexo UK and Ireland, Head Judge

Steve Munkley, Executive Chef, The Royal Garden Hotel

Tom Hamblet, FutureChef 2015 Winner

Mark Sargeant, Consultant Chef, BaxterStorey

Lahiru Jayasekara, Head Chef, Petrus

Simon Stocker, Advanced Practitioner, Westminster Kingsway College

Matt Owens, Executive Pastry Chef, Fusion Catering Solutions

Will Torrent, Consultant Pastry Chef, Waitrose

Joe Queen, Executive Chef, Westerwood Hotel & Golf Resort

Cyrus Todiwala, OBE DL, Chef Patron

David Girard, Executive Pastry Chef, The Dorchester

Simon Boyle, Chef Founder, The Brigade

Sophie Wright, Sophie Wright Catering

For more information about Springboard, please click here

 

Nine inspirational winners at the first Northern Power Women Awards


Caterer.com are proud to support the Northern Power Women awards which took place in Manchester last week. On what was a great night, our team joined in the celebrations that highlighted the outstanding achievements of women in the Northern Powerhouse region. With today being International Women’s Day, there is no more fitting time to commend the winners’ major contributions to gender equality. Read below the official press release for the Awards:

The first Northern Power Women awards crowned nine inspirational winners from across the region.

More than 400 people enjoyed the awards at Manchester Hilton Hotel on March 3, which saw 51 people shortlisted in nine categories that had been selected from 700 nominations.

NPW awards, hosted by BBC Newsround presenter Leah Boleto, were open to men and women and launched to recognise, showcase and celebrate the exceptional role models, who are supporting gender equality across the Northern Powerhouse region.

Jacquie Johnston-Lynch from Merseyside won the Person with Purpose award; she created the UK’s first dry bar in Liverpool – Brink – and more recently, the UK’s first military veteran addiction treatment centre.

The Outstanding Entrepreneur went to Rachel Ray, who started Bright and Beautiful, a professional housekeeping franchise business in Altrincham, Greater Manchester, in 2007 and now has more than 50 franchises nationwide, employs 460 people and has a £5 million turnover.

Grace Dyke, director of Greater Manchester PR and communications agency Yellow Jigsaw, walked away as One to Watch, for her successful women in business campaign #imnotjohn that reached half a million people.

The winner of the Mentor of the Year was Dermot Boyd, CEO of QVC UK, and the Transformational Leader was named as Wigan City Council chief executive, Donna Hall, who spearheaded the ‘Believe in Her campaign’ to raise aspirations of Wigan women in the workplace and in the face of high levels of domestic violence.

BBC presenter Steph McGovern was crowned the winner in the Agent of Change category, for her work in helping young people gain employability skills and regularly runs career workshops and events in her native North East.

Best Small Business went to North Humberside-based Heald Ltd, who design, manufacture and install a range of hostile vehicle mitigation systems that aim to prevent targeted attacks on high profile sites across the world, the best Medium Business was given to Greater Manchester’s Brother UK Ltd – an information, communication and technology services provider and the best Large Business was train operators Northern Rail.

Simone Roche, founder of Northern Power Women, said the vast amount of nominees not only shows the expanse of talent in the North but also recognises professionals, who put gender balance in the workplace high on their agenda.

She added: “Congratulations to all the award winners and shortlisted nominees. I am really proud that the Northern Power Women campaign is driving gender diversity and shifting the culture of business by recognising, showcasing and celebrating role models.

“The next steps from the buzz around the awards will be to mobilise the amazing role models across the North to help make fair access and equality a reality for all. NPW Awards is not just a glitzy ceremony; this is a campaign for culture change that begins now.”

Also announced on the evening were the first Top 50 Power and Future List, illustrating the vast amount of established and emerging talent across the north – from the first female Astronaut Dr Helen Sharman OBE and Lady Nicola Mendelsohn CBE in the Power List to co-founder of digital social enterprise Liverpool Girl Geeks, Chelsea Slater, who made the top 50 Future List.

Now the NPW campaign, which has already seen support from MPs Caroline Dinenage Parliamentary Under State for Secretary of State for Women, Equalities and Family Justice and James Wharton, Northern Powerhouse Minister, will offer a legacy of bringing business and education together by connecting students with nominees and winners of the awards via speed mentoring events.

To see the full power lists and for more information on Northern Power Women log on to www.northernpowerwomen.co.uk or follow @NorthPowerWomen

Huge Success as The Big Event at Hotelympia Raises Funds for The Springboard Charity


Caterer.com are so proud to be long standing supporters of both The Springboard Charity and Hotelympia. We had a great few days at the show meeting so many hospitality professionals on our stand – our pick and mix stall helped! Have a look at the result of our Twitter competition #excitinghospitalityjobs here. On 1st Match our team and guests had an amazing time at The Big Event, which raised a fantastic £70,000 for Springboard. We’re looking forward to future Springboard events.

On 1st March, St. David’s Day, London’s ExCeL was filled by over 550 guests who came together to celebrate and support the work of The Springboard Charity. The Big Event at Hotelympia, in partnership with Fresh Montgomery, was a huge success as the hospitality industry gathered to support the vital work of Springboard, raising £70,000. This Big Event followed the Hotelympia 10K Run on Sunday 28th February, where 270 runners staved off the cold and ran in support of Springboard.

The platinum sponsor for The Big Event was COREcruitment. The Big Event was also in partnership with Hotelympia, Levy Restaurants, Compass Group, DRP, Friesland Campina, Bibendum and Fresh Montgomery.

Held in ExCeL’s Platinum Suite, the Charity Gala Dinner was truly a night to remember. The impressive event was filled with entertainment from the London Welsh Rugby Club Choir and the RPJ Band, along with tribute artists to Tom Jones and Shirley Bassey. Exquisite cuisine was provided by Executive Head Chef James Buckley, whilst Bibendum provided the wine. Moreover, Springboard’s FutureChef Alumni worked tirelessly behind the scenes to ensure a great night, showing just how far they have come thanks to Springboard’s FutureChef initiative.

On the night, Roki Hussain and Ruth Hansom helped remind guests why the event took place. Roki had struggled in life before Springboard supported him into work. Thanks to Springboard’s support he was able to acquire work with bartlett mitchell and is now heading on Springboard’s Peru Trek 2015. Ruth took part in Springboard’s FutureChef and thereafter was offered a place at Westminster Kingsway College. She is now working at The Ritz and is a member of the ever expanding FutureChef Alumni.

‘We are delighted at the amount we raised through The Big Event at Hotelympia. The support we were shown was phenomenal and it’s a privilege to be the beneficiary charity for Hotelympia’s Gala Dinner. It was a thoroughly successful evening of entertainment and the funds raised for The Springboard Charity will make a significant impact on people’s careers and lives. The funds will support existing ‘Into Work’ programmes and allow investment in new ones to support the young, the unemployed and those facing barriers to work into sustainable careers within the hospitality, leisure and tourism industry.’

-Anne Pierce MBE, Chief Executive, Springboard

Future highlights on the Springboard events calendar include the Peru Trek (11th-22nd March), Scottish Golf Day (29th April) and the Team Velo Challenge (22nd-24th September).

Learn more: http://springboard.uk.net/events

~ Ends ~

About The Springboard Charity

The Springboard Charity helps the young, the unemployed and those facing barriers to work into sustainable employment in the hospitality, leisure and tourism industry.

Springboard provides a range of opportunities for sustainable employment, or vibrant careers in hospitality, leisure and tourism through;

  • Free specialist careers information
  • Taster work experience opportunities
  • Development programmes to help maximise the chances of obtaining sustainable employment
  • Pre-employment and mentoring programmes
  • Educational teaching resources, information, support and student activities to teachers in schools and colleges

Springboard equips people with the knowledge and skills they need to achieve their potential and also works closely with the industry to help attract more talent and address skills shortages. In doing so, it has the support of over 180 different industry establishments and suppliers.

For more information about Springboard, visit: www.springboard.uk.net

Twitter: @SpringboardUK #SB25thAnniversary

Or contact:

Louise Routh – 0207 921 0428 – lousier@springboarduk.org.uk
Alex Fenton – 0207 921 0428 – alexf@springboarduk.org.uk

 

How to recruit in the hospitality industry

 

 

Recruiter Success Story

Are you looking to fill your hospitality vacancies? Caterer.com interviewed the team at Wildwood Kitchen to find out more about their hiring process and why Caterer.com is their online jobs board of choice.

Hayley Lovegrove

Tell us a bit about yourself.

I’ve been in the industry for 10 years now – in the UK, Holland and Australia, mostly for big chains and some small independent ones. I’ve been working with Tasty now for a couple of months as a General Manager.

How long were you looking for a job before you found this one?

I didn’t spend long looking for new opportunities on Caterer.com as it advertises so many jobs. I looked on other websites but Caterer.com had the most vacancies that appealed to me.

Can you explain the online application process on Caterer.com?

It was really simple – I uploaded my CV and cover letter and there is a very useful part of the website that gives you the option for ‘one-click apply’. It doesn’t take a second, the application is sent off and you get a reply straight away – usually from a recruiter, so it was very quick.

What made you apply for the job?

Originally it was the location that appealed to me. The more I researched different types of companies, the more I realised that Wildwood would be a good company to work for. Tasty PLC is new, and the more I researched the more I thought these are the people I want to work for, so that’s how I ended up applying for the role.

Would you recommend Caterer.com to other jobseekers?

Absolutely. One of the things I found with the Caterer.com website is that it’s very user friendly. The one-click apply was the biggest pull for me because when you’re a restaurant manager you don’t have a lot of time. With this process, you upload your CV, which only takes a couple of minutes, and one-click apply CVs went out within seconds. I had a great response from representatives working at very reputable companies and it all went from there. It was a very quick process. I was actually surprised at how fast Caterer.com found replies for me – and they were good replies. It’s a great website to use.

 

Joshua Field

Tell us a bit about Tasty plc.

Tasty PLC operates 3 brands – Wildwood, Dim T and Wildwood Kitchen. My role is Head of Recruitment and Head of Retention. We’re growing very quickly as a company, so it’s about finding the right people to help us grow, making sure those people stay with us, and making sure we’re a company that people love to work for.

Please describe your hiring process and how Caterer.com helps you find relevant candidates.

We advertise all of our management vacancies on Caterer.com. Managers respond to me, I have a look through their applications, get back to the relevant candidates, have a chat with them about the opportunity and then invite the strong contenders in for a meeting with me. The people who fit what we’re looking for will meet with the Area Manager and office managers, and then we take it from there.

Why did you use Caterer.com as your recruitment partner?

We chose Caterer.com because it has the most relevant community and we’re looking to find people with relevant restaurant management experience.

What are some of the biggest challenges of working in hospitality?

I think many people have the perception that hospitality is not a viable career choice, that it’s something you do when you’re a student or if you can’t find anything else to do. Actually it’s a great career option, so it can often be tricky getting that message out there. The role is very people focused, so you have to stay positive. You need to be friendly all the time with guests and with your team. I’d say they are probably the biggest challenges.

What did you like about Hayley that made you hire her?

Firstly, she had relevant experience. She had worked for a branded restaurant as a manager, so that made her a good fit for us. But most importantly, when you sat down to talk with her, she obviously really liked people, and that was really important to us. She was also really ambitious and wanted to drive her career forward, and at Tasty we know we can offer ambitious people the progression they’re looking for, so that was another good thing about Hayley.

Are you happy with the quality of candidates that Caterer.com has delivered to you?

We’ve been happy with the response – we’ve been getting good candidates with relevant experience, and we’ve been able to take those candidates through – so yes, we’re very happy.

 

Pere Capdevila

Pere Capdevila

Please describe what you do here at Tasty plc.

My main job is to make sure all the branches are running efficiently. I check that all the managers receive the support they should be getting, that everything is running smoothly and that the restaurant and employees are all fine. I basically have to make sure that we do what the company wants us to do.

How many interviews were there and who were they with before you hired Hayley?

Management-wise I don’t really conduct the interviews myself. We have the recruiter Josh who does them and then I’ll be involved with the final interview to decide if they’re the right person or not. For instance, for a branch, I usually see three or four final candidates and offer them a trial shift, which gives me a good idea of whether that person is suitable or not.

What was the interview format like?
It was a face-to-face interview – I kind of try to organise informal meetings first, so no one gets nervous. As I mentioned before, I ask that person to do a trial shift. Usually I pick a busy day – Friday or Saturday night. I go to the restaurant, sit in the corner and observe what’s going on. That’s when you can really see whether someone is doing what you expect. That’s the best way for me to decide.

What impressed you about Hayley?

With Hayley, what did impress me is that she was very impulsive – she worked non-stop on the day. I remember her trial being quite demanding. She completed her trial at our branch in Salisbury, which is quite busy and she was constantly running up and down talking to customers and interacting all the time – what a manager should be doing really. We focus a lot on service, that’s our main motive. She made sure she was keeping an eye on everything, she was lovely.

On Hayley’s CV, what impressed me most is that she had been working at a large company. I do check which places they’ve been working at and whether they have the same sort of set-up as well, for example restaurants with deli. I knew we were going to have a deli, so I knew she would be good for that. I also liked the fact that she’s been a strong assistant manager. Sometimes I like people that might not be general managers right away, but they have the hunger and the passion to become a general manager. They might not have that much experience but when they start working with us they want to achieve so much. That is fantastic, because you know they’re not going to lack commitment. I certainly knew Hayley was the right person to join us.

I was very happy with the quality of candidates that Caterer.com had sent us and I would definitely use them for hiring again.

Start recruiting your dream candidate here or get in contact with our team for customised solutions.

Win £200 Red Letter Days voucher! Caterer.com Careers in Hospitality selfie competition


As the official partner for ‘Careers in Hospitality’ at Hotelympia, Caterer.com is dedicated to supporting job seekers find great roles in the vibrant and exciting hospitality industry.

Caterer.com is the leading UK hospitality jobs website and works with hotels, restaurants, pubs, bars and food service companies in the UK, assisting them in finding high quality and relevant candidates, making it the place for jobs in hospitality.

Are you excited about your future career in the hospitality industry?

For your chance to win a lovely £200 Red Letter Days voucher, visit our stand 2782, take a selfie showing us your ”Excited about working in hospitality” face’ then tweet @CatererNews with the hashtag #excitinghospitalityjobs

Stop by at stand 2782 to find out how you can access all the top jobs in hospitality and find your perfect role.

Competition rules:

  • Competition closes on 3rd March 2016 – all entries must be submitted no later
  • The competition is open to everyone attending Hotelympia taking place at ExCel London
  • To enter the competition, entrants must tweet @CatererNews, hashtag #excitinghospitalityjobs. Failure to meet this criteria will make the submission invalid
  • Only one entry per person will be considered
  • Caterer.com does not accept any responsibility for technical failures which prevent entry submission by the stated deadline
  • Caterer.com reserves the right to remove submissions if they deem them unsuitable and does not condone inappropriate behaviour. Your submission is entirely your responsibility and Caterer.com does not bear any association
  • There is no cash or other alternative to the prize stated and the prize is not transferable
  • The prize winner will be chosen by an internal Caterer.com committee and their decision will be final and binding to all entrants
  • The prize winner will be announced via twitter on Friday 4th March
  • The prize winner will need be in touch by 5pm on Monday 7th March in order to claim the prize. Failure to do so will result in an alternative winner being chosen

Springboard’s Awards for Excellence shortlist revealed

The Springboard Awards for Excellence celebrate and reward inspiring people, organisations and initiatives – those that work hard to elevate the profile of the industry as an employer and, attract and retain talent.
The special night of celebration will enable guests to meet the stars of the industry as the time has come to find out who will take the accolades at the 2015 Springboard Awards for Excellence held at the spectacular Novotel London West, Monday 2nd November 2015.
Ahead of the awards ceremony, Springboard is delighted to announce the shortlisted entries in the running to win a Springboard Award for Excellence 2015.

The full shortlist:
Category 1 Promoting Careers
The Springboard Ambassador Award – sponsored by Bestway
Riccardo Corbinzolu – Wilson Vale
Josephin Schroeder – Apex Hotels
Julie Smith – Hand Picked Hotels

The Best Regional Initiative – sponsored by Bibendum PLB Group
Inspired Youth Projects Ltd
Castle Green Hotel
Eden Project

The Education Pipeline Award – sponsored by Serviceline
Holiday Inn Norwich North
Inspired Youth Projects Ltd

Category 2 Attracting and Developing people
Best Work Experience Provider – sponsored by James Hallam
The Headland Hotel
Spirit Pub Company – part of Green King
Hand Picked Hotels
Apex Hotels

Best Use of Digital Media – sponsored by drp
Delaware North
University College Birmingham

Best Recruitment Initiative – sponsored by Cartwheel Recruitment Ltd
Diageo
Starwood Central London Hotels

The Young People Award – sponsored by American Express
Apex Hotels
PPHE Hotel Group
Diageo

Best Housekeeping Development Strategy – sponsored by Bonasystems
Lancaster London
WGC Group

Best Chef Development Strategy – sponsored by Gram UK
Compass Hotel Group
Hand Picked Hotels
Lucknam Park Hotel & Spa
The Chester Grosvenor

Best Management Development Strategy – sponsored by Lifetime
Concord Hotels
Hilton Worldwide
PPHE Hotel Group
BaxterStorey

Best Food & Beverage Strategy – sponsored by Hand Picked Hotels
The Edwardian London
Caesars Entertainment UK
The Brookwood Partnership

CATERGORY 3 – BEST EMPLOYMENT PRACTICE

The Diversity in Employment Award – sponsored by Yap Jobs
Diageo
Premier Inn – Kensington Cluster

Best Career Progression Award – sponsored by Caterer.com
ISS Facility Services – Hotels
Accor Hotels (Novotel)

The Retention Award – sponsored by Perkbox
The Brookwood Partnership

The Arch London – part of AB Hotels

The Corporate Responsibility Award – sponsored by Diageo
The Landmark London
River Cottage Ltd
The Brookwood Partnership

Best Employer Award – sponsored by Collins King & Associates
The Brookwood Partnership
The Hyatt Regency London – The Churchill
Central Working
Oakman Inns & Restaurants Ltd

The Chris Beaumont Special Award – sponsored by Bidvest Foodservice
Will be announced on the night
The industry will turn out in force to celebrate a night of successes across the hospitality sector at the Springboard Awards for Excellence.

Book your tickets now!

 

 

British Hospitality Association calls for new law on tipping and service charges

Restaurants and hotels should be legally required to tell customers how service charges and tips are distributed among staff. That’s the message from the British Hospitality Association (BHA) in a new initiative proposed to Business Secretary Sajid Javid.

The BHA – which represents 40,000 hospitality establishments in the UK – wants the Government to introduce legislation to make businesses reveal exactly what happens to the ‘extras’ customers pay at the end of a meal.

“For us it’s all about transparency,” said Ufi Ibrahim, Chief Executive of the BHA, which has outlined the proposal in a letter to the Business Secretary.

“Although restaurants are legally entitled to deduct administration costs from service charges, for example, we think it’s important the customers understands exactly how much is deducted and why.

“Customers should be able to reward good service and know where their money ends up and how much of it goes to the staff.”

Many restaurants and hotels have signed up to the British Hospitality Association’s voluntary code of transparency on tips and service charges.

But now the BHA wants to make it a legal requirement.

The BHA wants to end confusion among customers about who is entitled to service charges.

Since 2009 it has been illegal for restaurant owners to use tips and service charges to bring wages up to the national minimum wage.

Service charge usually goes into a ‘Tronc’ – which is then distributed among waiters, front of house and the kitchen team – allocated according to arrangements agreed by the staff.

The letter to the Secretary of State, Sajid Javid says:

“…we propose that the following disclosures be made compulsory: Restaurants should disclose to customers how they deal with discretionary service charge and non-cash tips, at least by a written notice available for inspection at each restaurant and on the restaurant’s website, if there is one.  

The disclosure should cover:

1.         Whether an amount is deducted for handling costs (and how much);

2.         How the remainder is shared between the restaurant and the employees;

3.         The broad process for distribution, for example, that they are shared between the employees in the restaurant through a system controlled by a representative of the employees.”

Ms Ibrahim added: “Restaurants are legally entitled to deduct credit card and administration costs from service charges. But we think it’s important that customers understand how much is deducted and why.

“Customers should be able to reward good service and know where their money ends up and how much of it goes to the staff.”

Following concerns raised in the media, the government launched an inquiry into the issue.

The Department for Business, Innovation and Skills has called for evidence into how cash and non-cash tips, gratuities, cover and service charges are collected and how much employers deduct from their employees.

The inquiry does not only cover the hospitality sector but goes much wider, extending to other industries where tipping is prevalent, such as hairdressing and casinos. The deadline for responses is 10 November.

Click here to find out more.

Supporting your best staff – the key to a successful hospitality business

 

Jo Fowle, Director, Urban People

The hospitality sector is currently booming, and whilst this is of course great news, it also puts businesses at risk of losing their best employees to competition. Worryingly, research has found that around 1 in 3 hospitality workers are ready to jump ship. There’s no two ways about it – your team is imperative to the success of your business, which is precisely why supporting your staff, from the top managers to the newest hires, should be a manager’s top priority.

Here are some top tips to keep your employees happy – after all, happy employees means happy customers!

First impressions matter

This is much easier said than done but one way to ensure employees genuinely enjoy their work is to find the right ones early on. You will do both yourself and your staff a service by setting the bar high and rewarding the best, no matter how big or small your organisation.

Communicate

Mistakes are often a result of a lack of communication and could be avoided with a company culture that welcomes managers and staff to share their thoughts openly. Talk to your staff on a regular basis – not just when they’ve made mistakes!

Treat your employees like people, not human assets – make them feel like part of the team rather than just ‘another worker’. Show an interest in them – take the time to understand what their aspirations are and work with them to develop their roles and progress their careers. Find out the challenges they face and work together to fix them – providing support and advice will ensure that your talent will not want to leave and will seek to communicate with you further.

Be honest

You need to be upfront and honest with your team – companies who are open about the big picture with workers do better and see a lower turnover rate.
A transparent approach also avoids any unpleasant surprises. Spell out exactly what roles will involve during the interview process and make them aware of how much time they will need to commit. That way candidates will be know what they are getting themselves into and whether it is something they would be happy doing. Companies often neglect to mention aspects of work that people may find unappealing but in doing so, they cause employees to become distrustful about the organisation.

Motivate and challenge workers

Motivating your staff is key to keeping them interested. Motivation is not limited to just a cash incentive, either. You need a combination of factors, including a fun working environment and challenging tasks.
Now, we’re not saying that you should stack your employees with a high pile of unexpected challenges – this will only hinder their motivation and performance, but at the same time, if your employees begin to feel too comfortable they may begin to look elsewhere. So, challenge your workers to excel and make the most of their potential as a way of keeping things fresh in the workplace.

Align your employees’ vision with your own

Your big ideas for your business won’t go anywhere unless your employees are on board. Employees can’t just be aware of your goals, they need to believe in them as well – when someone shares the same mission and values, they will do whatever it takes to achieve a desired result.

Losing top employees can not only have high cost implications, but can also be very detrimental to the business as a whole. The key to retaining staff is to support them in every way – deliver motivational leadership, effective communication, reward schemes and opportunities to develop.

Click here for more information about Urban People.

QHotels lead the way with QED Management trainee graduations

 

Last week saw the first 15 employees graduate with a Foundation Degree in Hospitality Operations Manager, the first qualification of it’s type to be provided by a UK hotel group.

Whilst the qualification is validated and awarded by University College of Birmingham, this QHotels bespoke course has been developed, delivered and assessed entirely by company managers and specialists. Since starting the programme in 2013, all of the trainees have been promoted at least once.

Nichola Roskell, QHotels Director of Human Resources explains that the programme has been a huge success in attracting and retaining young talent  with real potential within the business, with trainees who join having the option to complete a Certificate in Hospitality Management in year one, and then if they choose to do so, continue onto a Foundation Degree. The course underpins the company focus of developing leaders of the future, through it’s suite of QED Management Development programmes from trainees through to senior management level courses all of which combine commerciality, technical skills and personal development.

Nichola says ‘ it’s such a challenging recruitment market in hospitality, we have to be totally focused on attracting and retaining real talent’.

Rob Swinnock, Assistant Dean of Higher Education assessment at University College Birmingham said: ‘these graduates are proof that employers and educational institutions should work together to close the gap between learning and employment’

QHotels is one of Caterer.com top 60 Employers in Hospitality and a finalist in the large hotels category.

The winners of Caterer.com Best Employers in Hospitality 2015 are announced

Caterer.com Best Employers in Hospitality Awards

Hundreds of hospitality professionals gathered at Lancaster London on Monday night to recognise and reward the best employers in UK hospitality, at the sparkling Caterer.com Best Employers in Hospitality Awards 2015.

The category winners announced by Strictly Come Dancing’s glamorous co-host Claudia Winkleman, included The Rezidor Hotel Group, Peach Pub Company, OXO Tower Restaurant, Bar & Brasserie, Whiting and Hammond, Roast, Loungers, Bettys and Taylors Group, Summit Hotels, Kettering Park Hotel & Spa, YOTEL, Fairmont St Andrews, Jumeirah London, Koh Thai Tapas, Saint Arnold Management, Cantina Laredo, The Truscott Arms, Elizabeth Finn Homes and Waterfall Catering Group.

Stratford City Hotels were awarded the top accolade of No1 Best Employer in Hospitality 2015.

“We are absolutely delighted to win two awards.We are in the ‘People Business’ and as a company we are commitment to ensuring we put ‘People’ at the heart of everything we do. These awards are confirmation that this commitment is being noticed not only by our guests – with our excellent guest satisfaction scores – but also by our hotel teams who have become true ambassadors for our brands and who deliver exceptional service on a daily basis” Wayne Androliakos, Director of Operations from Cycas Hospitality.

 

Nearly 9000 hospitality employees had their say 

Now in their fifth highly successful year, Caterer.com Best Employers in Hospitality Awards are the only established, recognised and free to enter employer awards in the hospitality industry. The awards are judged via employee responses to an online engagement survey created by engagement experts People Insight. The survey measures how well employers support, develop and reward their people. Hundreds of employers entered and the Top 60 employers gained an engagement score high enough to merit and award. Each of the Top 60 receives a free report detailing their survey results.

This year’s awards were sponsored and supported by

Caterer.com Best Employers in Hospitality Awards 2015Hotelympia’s Careers in Hospitality Urban People Admiral Recruitment Part and Company HotCatUK
Bacchus Society of Oxford Brookes School of Hospitality Management Catering in Scotland
Carte Blanche Wines 
The British Hospitality Association

Results show all hospitality sectors offer enjoyable and rewarding careers

People Insight provided the online employee engagement survey through which the awards were judged. Managing Director Tom Debenham said the results proved that the hospitality sector had revolutionised the way it treated its workforce.

“Everyone knows that the hospitality industry has unique pressures such as a young workforce, high staff turnover, awkward shift patterns and a pressurised atmosphere but the survey results show that the shortlisted employers are doing something tangible to make it a more attractive, rewarding and engaging career,” Tom explained.

Neil Pattison, Sales Director of Caterer.com, commented on why it matters to be a best employer as the UK economy continues to improve:

“The best employers understand how much employee engagement matters and why. They genuinely consider their employees and work hard to develop and motivate them, and this is reflected in their customer satisfaction levels, employee retention and overall business success.

“Hospitality candidates are actively job seeking and looking for great employers to work for. Each of the employers in the Top 60 now carry an accolade that will help them compete for top talent in this highly competitive recruitment landscape. Their achievement and award lets candidates know they are a Best Employer in Hospitality. “

For information about the awards visit www.bestemployersinhospitality.com

Top 60 UK Best Employers in Hospitality 2015     Category Winners & No 1 Best Employer 2015

 

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