Skip to main content

Breaking New Ground with In-House Recruitment

Hilton Worldwide’s award winning work at the 2017 Caterer.com People Awards.

As a hospitality employer, have you charted new territory in your recruitment strategy? Does your work set the agenda for the future of our industry? Does your team deserve to be recognised for their ingenuity?

Entries for the 2018 Caterer.com People Awards close on June 25th and we want to hear from all employers across this incredible sector. Whether you’re a countryside B&B or a nationwide restaurant chain, get your entries in now.

A solid in-house recruitment team can make all the difference.

For recruiters, inconsistent practices can lead to poor standards and inefficient use of time and resources. Inadequate systems and structural frameworks can cause unnecessary expenditure. Centralisation and alignment of working practices and HR systems is crucial in maintaining an attractive working environment and boosting retention. A solid in-house recruitment team can make all the difference, not just for candidates and long-term employees, but for your company as a whole.

Great innovation, teamwork, and focus on results.

Our Awards celebrate the best hospitality employers in the UK, but to be the best takes a lot of grit and determination. Demonstrating these qualities in abundance, Hilton Worldwide walked away with the award for In-House Recruitment Team at the 2017 Caterer.com People Awards. This award recognises In-House Recruitment individuals or teams that have achieved excellence in recruitment, retention and/or development. The judging was based on evidence of great innovation, teamwork, and focus on results, on solution-led approaches and delivery against the objectives of the business.

Recruitment Challenges

Hilton Worldwide UK&I prides itself on its strong internal advancement and promotions. They advertise close to 6000 positions annually and recruit an average of 4000+ new team members. Finding the right candidates and offering the next steps for current team members has always been a challenge. Another obstacle has been finding suitable candidates for hard to fill roles like Commercial and Culinary Positions. In Hospitality, many hotels, restaurants and other business struggle finding chefs due to the well-documented skill shortage. Commercial roles are a challenge as it impacts strongly on Hotels bottom line, when trying to secure new business.

Strong Solutions.

Hilton operates more than 5,000 hotels globally and the number of opportunities within a business of that size can be remarkable. With employee turnover rates increasing year on year, however, and with stiff competition from the rest of the sector, Hilton Worldwide put together a team of professional recruiters with strong backgrounds in hospitality, field operations and HR.

  • Recruiters were trained in how to best utilise CV databases and social media sites as well as working in partnership with jobs boards, including Caterer.com.
  • Hilton Worldwide offered 195 work experience places,
  • 150 apprenticeships
  • 130 internships.
  • Time to offer dropped from 45 days to 34.
  • The Hilton Worldwide In-House Recruitment Team estimate a recruitment cost saving last year of £250,000.

Hilton Worldwide made bold moves to overcome the issues they faced and their win was well deserved. We congratulation the Hilton team and wish them every success.

Enter now.

Your team deserves its time in the spotlight. If like Hilton Worldwide, you have a recruitment initiative that you would like to showcase, enter now. It’s simple, it’s free and you can enter as many categories as you wish. Make sure your entries reach us by June 25th. The glamorous awards ceremony will take place on October 1st 2018 at the Park Plaza, Westminster Bridge.