We enjoyed a really valuable discussion at our Caterer.com employer roundtable yesterday with recruiters from Rosewood Hotels, Leon, Hotel Care, One Aldwych, Malmaison Hotels, Jumeirah Hotels, The Cavendish and Jamie Oliver Group visiting our offices in Bankside, London.
The relaxed discussion over breakfast covered the challenges faced in retaining talent throughout the recruitment process. Time to hire is critical when recruiting for hard to fill roles, and nobody knows it better than employers in hospitality. But engagement goes way beyond the moment of hire. At every stage of the recruitment process, from the moment of application to the first day in the job and beyond, recruiters have a struggle on their hands keeping sought after candidates engaged. Our guests yesterday shared insight and tips on how they approach these commonly faced problems.
Jan Minderman, Recruitment & Training Manager of Rosewood Hotels recommended responding to applications within an hour and interviewing candidates that same day wherever possible. That way, you keep them engaged from the start in an agile and effective recruitment process. The longer the response time and the bigger the gap between interview stages, the more likely you are to lose top talent to the competition.
Once you have the candidate in role, how do you retain them? For hospitality employers who want to hold on to talent, the recruitment of a candidate doesn’t end once they become an employee. Through on-boarding, training, and benefits, top talent needs to be regularly reminded they have made the right decision to work with you, and should stay. In other words, you never stop recruiting them.
Whilst there is no one size fits all solution when it comes to recruitment processes, sharing best practice and learning amongst employers is essential. We’ll be running regular employer roundtables through 2017. If you’d like to come along, just contact your Caterer.com Account Manager or email firstname.lastname@example.org