Now in its second year, Hilton Recruitment Week is an annual recruitment drive for new talent at Hilton hotels in the UK. With more than 30 Hilton properties opening in the UK in coming years, things are moving fast, and new hotels mean new opportunities. Kay Harriman, senior director, human resources, UK & Ireland, Hilton said, “Recruitment Week was created to help fill vacancies, increase collaboration between our hotels, and encourage our recruiters to share their available roles with as many job seekers as possible.”
More than 50 Hilton hotels hosted events across the country during the Recruitment Week. From career skills sessions, to mixology workshops and cooking masterclasses, they drew in many prospective Team Members resulting in hundreds of direct job offers. The events were designed to attract applicants and also offer them valuable skills and networking opportunities that would assist them in their search for a job. Kay Harriman explained, “Our Recruitment Week also saw a digital drive for new Team Members, with our centralised recruitment team and hiring managers across the country hosting LinkedIn workshops and online CV pushes where recruiters reviewed and shared profiles and CVs on masse.”
Hilton Watford became Hilton’s UK Recruitment Hotel of the Year, offering more roles than any other hotel. As part of their series of events across the five days, Hilton Watford hosted a recruitment open day where applicants got to try their hand at various roles in the hotel. Stephen Cassidy, senior vice president & managing director, UK & Ireland, Hilton presented the hotel team with their award.
Kay Harriman, senior director, human resources, UK & Ireland, Hilton
For many, the hospitality industry is perceived as an industry where candidates cannot fulfil their career ambitions or progress as professionals, but for Kay Harriman it’s quite the opposite. “The hospitality industry has fantastic career progression across a variety of different roles and departments,” she said. “At Hilton, we operate more than 5,000 hotels around the world and the number of opportunities within a business of our size is remarkable. Vertical progression is quicker than in other industries, while the horizontal opportunities to switch discipline or business area, or even to re-specialise, are open and encouraged.”
For those studying on one of Hilton’s apprenticeship or graduate schemes there is the opportunity to experience a number of different departments as part of their study, from fitness and accountancy, to corporate commercial functions and hotel operations.
Kay continued, “The opportunities to travel and work abroad are also unbeatable at a company such as Hilton. We operate in more than 100 countries around the world and it is not uncommon for Team Members to relocate as they progress with us.”
Those seeking careers within the hospitality industry are more savvy than ever. They know what they want and where they want to be. Hilton, like all great hospitality employers are ahead of the game, providing a strong Learning & Development programme. “Through our national and international career progression and training programmes, such as those provided through our very own Hilton University which holds over 2,500 online courses, Team Members are given the resources to achieve their potential. We have an industry leading online performance management system, where Team Members are set clear, agreed objectives upon which they can measure their performance and progress within the business,” said Kay. “We also offer excellent rewards and benefits to Team Members. Last year we launched Go Hilton, our Team Member Travel Program, which allows all Team Members across the world discounted rates at our 5,000 plus hotels. Since its launch nearly a year and a half ago, we have seen more than 3.5 million bookings through this system, which is more than 7,000 room stays a day! Other benefits vary across our hotels and corporate offices, ranging from access to gyms to preferential pricing on a range of leisure activities.”
Synonymous with great customer service and a reputation for being a world class employer, Kay Harriman believes that for those wanting a career in hospitality, Hiton should be their first choice, “We are a business of people serving people and we strive to cultivate a positive and rewarding culture for our Team Members,” she said. “That means supporting their well-being and performance so that they can thrive in all they do and be at their best every day. This year saw the launch of Thrive@Hilton, which enables our Team Members to grow and flourish in Body, Mind and Spirit.”
As part of the initiative, Hilton have launched Thrive Learning courses and the Thrive Sabbatical program, where Team Members are given the opportunity to pursue a dream with full pay and $5,000 spending money for up to four weeks. “Support mechanisms such as Thrive@Hilton and our leading development opportunities have contributed to our ranking as the best hotel company to work for in the UK by Great Place to Work,” Kay explained. “Our Team Members are at the heart of everything we do. They are the Heart of Hilton because their hard work, passion and commitment are at the core of all our success. The Great Place to Work recognitions are a testament to the passion of our Team Members, and the amazing culture we’ve built together, all centred on our company’s mission to be the most hospitable company in the world.”